Nakia Mcnair
Houston
Summary
Dynamic leader with proven expertise in customer service and team leadership honed at Chase Work and Pyx Health. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in service delivery. Skilled in time management and decision-making, adept at driving productivity and maintaining high-quality standards.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Manager
Chase Work
07.2020 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Enrollment Specialist
Pyx Health
02.2015 - 06.2020
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Education
High School Diploma -
Hastings High School
Houston Tx 08-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Chase Work
07.2020 - 01.2025
Enrollment Specialist
Pyx Health
02.2015 - 06.2020
High School Diploma -
Hastings High School
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