Nakia Nealy
San Antonio,TX
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Positive, upbeat brings more than 5+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
One Touch Direct
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
LeadDaycare Teacher
Kiddie Corner Early Childhood Learning Center
08.2023 - 05.2024
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
Customer Service Representative
Andx Agency
12.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Direct Support Professional
R & K Specialized Homes
02.2021 - 12.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
Education
Dental
Dental School of Texas
San Antonio, TX04.2023
High School Diploma -
Tom C Clark
San Antonio, Tx06.2019
Skills
- Customer service excellence
- Training and development
- Cash handling
- Retail operations
- Cash register operation
- Customer service
- Process transactions
- Employee training
- Environments Works well independently to handle assignments
- And always ready to go beyond basics assignments Quick learner
- Outstanding Client Care
- Application Instruction
- Relationship Building
- Verbal and Written Communication
- Customer Service
Timeline
Customer Service Representative
One Touch Direct
11.2024 - Current
LeadDaycare Teacher
Kiddie Corner Early Childhood Learning Center
08.2023 - 05.2024
Customer Service Representative
Andx Agency
12.2022 - 02.2023
Direct Support Professional
R & K Specialized Homes
02.2021 - 12.2022
High School Diploma -
Tom C Clark
Dental
Dental School of Texas
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