Nakia Perry
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at GEICO, Xerox, and Walmart Supercenter. Skilled in customer relations and database maintenance, I led a team to reduce complaints significantly. My dedication to support and organizational excellence has consistently improved service quality and team collaboration.
Energetic Service Representative familiar with excellent customer products and services. Provides knowledgeable and fast answers. Excellent listener and communicator.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Representative
GEICO
01.2018 - 11.2024
- Assisted customers with policy and billing inquiries, ensuring accurate and timely resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
Service Representative
Xerox
03.2015 - 12.2017
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Manager
Walmart Supercenter
03.2005 - 12.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Franklin Central High School
6215 S Franklin Rd06-1999
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
Certification
Top team performer 2018 rating 4.14
Top team performer 2019 rating 4,80
Completed a Spiritual Foundation Class
Timeline
Service Representative
GEICO
01.2018 - 11.2024
Service Representative
Xerox
03.2015 - 12.2017
Customer Service Manager
Walmart Supercenter
03.2005 - 12.2012
High School Diploma -
Franklin Central High School
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