Nakia Pickens
Duncan,SC
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, I contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. As an organized and dependable candidate, I successfully manage multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front End Cashier
Chic-Fil-A
Spartanburg, SC
01.2018 - 12.2020
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
Sales Associate
Metro by T-Mobile
Spartanburg, SC
09.2019 - 04.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Inbound Sales Representative
Spectrum
Greenville, SC
04.2021 - 06.2023
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Documented details of calls and customer interactions.
- Responded to customers within required turnaround times.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
- Coordinated with other departments such as marketing or product development when necessary – sharing valuable customer feedback and contributing to the continuous improvement of our offerings.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
Leasing Consultant
Southwood Realty
Greenville, SC
06.2023 - 09.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Education
High School Diploma -
Dorman High School
Spartanburg, SC05.2016
Skills
File Management
Phone and Email Etiquette
Clear Communication
Creative Problem-Solving
Closing Techniques
Training and mentoring
Team Collaboration
Cash Handling
Active Listening
Microsoft Excel
Payment Processing
Professional telephone demeanor
Microsoft Outlook
Follow-up skills
Goal-Oriented
Timeline
Leasing Consultant
Southwood Realty
06.2023 - 09.2024
Inbound Sales Representative
Spectrum
04.2021 - 06.2023
Sales Associate
Metro by T-Mobile
09.2019 - 04.2021
Front End Cashier
Chic-Fil-A
01.2018 - 12.2020
High School Diploma -
Dorman High School