Sophia Soto
Elk Grove,CA
Summary
Accurate, assertive, and adaptable professional effective at multi-tasking in challenging situations. Ready to assist with tasks. Dedicated to meeting critical deadlines for clients.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Front End Cashier
TJX Companies
Elk Grove , California
2023.06 - 2023.10
- Verified customer purchases with valid identification.
- Balanced out cash drawer at the end of each shift.
- Stocked shelves with merchandise and ensured that displays were organized attractively.
- Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
- Followed company policies regarding returns and exchanges.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
- Greeted customers warmly upon entering the store and provided assistance when needed.
- Provided accurate change to customers when making transactions.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
Assistant
R Soto Transport LLC
Elk Grove, CA
2023.03 - 2023.07
- Scheduled meetings, appointments and travel arrangements for staff members.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Gathered and sorted data for reports and files.
RBT
Therapeutic Pathways
Elk Grove
2021.10 - 2022.02
- Participated in team meetings to discuss client progress and plan further interventions when necessary.
- Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
- Implemented reinforcement strategies such as token economy systems or point systems to increase desirable behaviors while decreasing undesirable ones.
- Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
Front Desk Receptionist
California Family Fitness
Elk Grove, California
2021.07 - 2021.10
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Monitored visitor access control systems including issuing identification badges when necessary.
Assistant Manager
Chick-fil-A
Elk Grove, California
2019.07 - 2021.07
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
Education
Cosmetology License - Cosmetology
Mixed Institute Of Cosmetology And Barber
Sacramento, CA2023-10
Esthetics License - Aesthetician
Hoss Lee Academy
Roseville, CA2023-01
Licensed Manicurist - Manicuring
Mixed Institute of Cosmetology And Barber
Sacramento, CA2022-05
High School Diploma -
Franklin High School
Elk Grove, CA2020-06
Skills
- Appointment Scheduling
- Training and coaching
- Spanish translation
- Problem-Solving
- Administrative Support
- File Maintenance
- Call handling
- Inventory Management
- Customer Service
- Fluent in Spanish and English
Timeline
Front End Cashier
TJX Companies
2023.06 - 2023.10
Assistant
R Soto Transport LLC
2023.03 - 2023.07
RBT
Therapeutic Pathways
2021.10 - 2022.02
Front Desk Receptionist
California Family Fitness
2021.07 - 2021.10
Assistant Manager
Chick-fil-A
2019.07 - 2021.07
Cosmetology License - Cosmetology
Mixed Institute Of Cosmetology And Barber
Esthetics License - Aesthetician
Hoss Lee Academy
Licensed Manicurist - Manicuring
Mixed Institute of Cosmetology And Barber
High School Diploma -
Franklin High School