Nakia Rutherford
Memphis,TN
Summary
Knowledgeable [Desired Position] with solid background in troubleshooting technical issues and providing effective customer solutions. Successfully resolved complex customer inquiries, ensuring high satisfaction and loyalty. Demonstrated strong communication and problem-solving skills in dynamic environments.
Customer service professional with track record of resolving technical issues efficiently and maintaining high customer satisfaction. Known for collaborating effectively with team members and adapting to changing needs. Expertise in troubleshooting, technical support, and building positive customer relationships, ensuring reliable and consistent performance.
Overview
32
32
years of professional experience
Work History
Customer Service Technician
Memphis,Light,Gas,& Water
Memphis, TN
03.2008 - Current
- Diagnosed and resolved customer service issues effectively, enhancing satisfaction levels.
- Provided technical support for utility systems, ensuring operational efficiency.
- Trained junior technicians on service protocols and troubleshooting techniques.
- Collaborated with cross-functional teams to improve service delivery processes.
- Implemented best practices for safety and compliance in all service operations.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Managed high call volumes while maintaining a professional demeanor and providing accurate information.
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
Warehouse Lead
Km Logistics
Memphis, TN
01.2003 - 02.2008
- Supervised daily warehouse operations to ensure efficient workflow and safety compliance.
- Trained and mentored team members on best practices for inventory management and order fulfillment.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Coordinated shipping and receiving activities, optimizing logistics for timely deliveries.
- Monitored inventory levels, ensuring accurate stock counts and minimizing discrepancies.
Steel Fabricator
Nisco Steel Company
Memphis, TN
04.2001 - 01.2003
- Operated welding equipment to fabricate steel components per project specifications.
- Interpreted blueprints and technical drawings to ensure accurate assembly of structures.
- Maintained tools and equipment, ensuring optimal performance and safety compliance.
- Collaborated with team members to streamline production processes and reduce waste.
- Inspected finished products for quality assurance, adhering to industry standards.
- Operated plasma cutting machines for efficient material processing.
- Implemented process improvements that enhanced overall fabrication efficiency.
- Led troubleshooting efforts for machinery, minimizing downtime during production cycles.
- Completed projects in a timely manner with efficient use of time management skills and prioritization of tasks.
- Streamlined processes by implementing lean manufacturing principles in daily operations to minimize downtime and maximize productivity.
- Ensured accurate measurements using calipers, micrometers, height gauges, protractors, squares, rulers, layout tools for precision steel fabrication work.
Lead Man
J/F Steel Company
Memphis, TN
08.1994 - 04.2001
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Coordinated workflow among team members, optimizing production efficiency and resource allocation.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Implemented process improvements, reducing downtime and increasing overall productivity.
- Assisted in employee training, boosting their skills and knowledge base for enhanced job performance.
- Prioritized tasks based on deadline requirements, ensuring timely completion of assignments without compromising quality.
- Trained and mentored new employees to enable safe and efficient job performance.
- Checked equipment to determine if maintenance was required.
- Played a crucial role in meeting project deadlines by effectively managing resources at hand.
- Conducted quality inspections, maintaining high standards for finished products and materials used.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
Southwest Tennessee Community College
Memphis, TNNo Degree - Air Conditioning & Heating
Delta Technical College
Horn Lake, MS05.2011
High School Diploma -
Trezevant High School
Memphis, TN05.1994
Skills
- Service calls
- Emergency service management
- Troubleshooting and diagnosis
- Customer service
- Problem-solving skills
- Attention to detail
- Understanding customer needs
- Customer service excellence
- Verbal and written communication
- Problem resolution
- Active listening
- Customer relations
Timeline
Customer Service Technician
Memphis,Light,Gas,& Water
03.2008 - Current
Warehouse Lead
Km Logistics
01.2003 - 02.2008
Steel Fabricator
Nisco Steel Company
04.2001 - 01.2003
Lead Man
J/F Steel Company
08.1994 - 04.2001
Associate of Science - Electrical, Electronics And Communications Engineering
Southwest Tennessee Community College
No Degree - Air Conditioning & Heating
Delta Technical College
High School Diploma -
Trezevant High School