Nakia Villarreal
Phelan,CA
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during employment at Victor Valley Water District. Excelled in conflict resolution and Microsoft Excel, significantly improving document retrieval efficiency. Known for exceptional problem-solving abilities and administrative support, contributing to increased operational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
City Of Victorville
05.2009 - 05.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered phone calls, started and stopped water services.
Account Clerk
City Of Victorville
05.2008 - 05.2009
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
- Set up and cancel accounts for sanitation accounts
- Help customers at the counter
- Answer incoming calls from customers
Account Clerk
City Of Victorville
05.2006 - 05.2008
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Maintained compliance with all established guidelines and legal requirements.
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Reported financial data and updated financial records in ledgers and journals.
- Set up and maintain facility reports for buildings, fields and special events.
- Balance cash drawers and prepare bank deposits
Account Clerk
Victor Valley Water District
02.2004 - 05.2007
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Reported financial data and updated financial records in ledgers and journals.
- Set up and updated Excel spreadsheets to track financial data.
- Entered figures using 10-key calculator to compute data quickly.
- Balance cash drawers and prepare bank deposit
- Release bonds for construction projects
Receptionist
Victor Valley Water District
01.2000 - 02.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responsible for several water conservation programs, Low flush toilets, and cash for grass
- Order and distribute office supplies
- Set up rooms for meetings
- Organized company family day and help with special events
Customer Service Representative
Victor Valley Water District
09.1997 - 01.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Start and Stop water services
- Write up work orders for disconnection
- Answers calls and assist customers
- Write correspondences to customers for NSF checks
Education
No Degree - General
Victor Valley College
Victorville, CAHigh School Diploma -
Victor Valley High School
Victorville, CA06.1994
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Paperwork Processing
- Administrative Support
- Filing
Timeline
Customer Service Representative
City Of Victorville
05.2009 - 05.2011
Account Clerk
City Of Victorville
05.2008 - 05.2009
Account Clerk
City Of Victorville
05.2006 - 05.2008
Account Clerk
Victor Valley Water District
02.2004 - 05.2007
Receptionist
Victor Valley Water District
01.2000 - 02.2004
Customer Service Representative
Victor Valley Water District
09.1997 - 01.2000
No Degree - General
Victor Valley College
High School Diploma -
Victor Valley High School
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