Summary
Overview
Work History
Education
Skills
Timeline
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Eric Bowden

Tampa

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Sea World
03.2024 - Current
  • Processed guest check-ins and check-outs efficiently, ensuring seamless experiences.
  • Assisted in training new staff on company policies and customer service standards.
  • Collaborated with team members to enhance service delivery and guest satisfaction.
  • Provided exceptional customer service by addressing inquiries and resolving concerns promptly.

Produce Handling

Publix Grocery Store
02.2017 - 04.2024
  • Ensured compliance with industry regulations through consistent monitoring of produce handling procedures.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Ensured compliance with industry regulations, staying up-to-date on best practices for produce handling and storage.
  • Mentored new team members, providing thorough training on produce handling and department procedures.
  • Consistently met or exceeded performance benchmarks set by management, demonstrating exceptional competence in handling back worker responsibilities.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Delivered hands-on instruction in proper food handling techniques, storage practices, and equipment maintenance procedures to minimize risk of contamination or injury.
  • Participated in regular training sessions to stay current with best practices for handling, storing, and preparing fresh produce items safely.

Education

Spoto High School
Riverview, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Customer relations
  • Order processing
  • Quality control

Timeline

Customer Service Representative

Sea World
03.2024 - Current

Produce Handling

Publix Grocery Store
02.2017 - 04.2024

Spoto High School

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