NAKIA YOUNG
Far Rockaway,NY
Summary
Dedicated and organized individual. Exceptional at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Adept at updating and maintaining customer relationship management systems. Accurate, efficient, and organized with good data entry and recordkeeping abilities. Self-motivated team player with an analytical mindset.
Overview
15
15
years of professional experience
Work History
Mystery Shopper
Independent Contractor - Self Employed
New York, NY
05.2021 - Current
- Influenced positive change in employee performance through timely communication of evaluation results to clients for immediate action plans implementation.
- Evaluated employee performance through discreet interactions, assessing their knowledge, professionalism, and problem-solving skills.
- Enhanced customer service quality by conducting thorough evaluations and providing constructive feedback to businesses.
- Typed 50 wpm, allowing for fast and accurate data entry.
- Supported accurate data entry for various projects, ensuring timely completion of tasks.
Patient Engagement Specialist
Northwell Health, Long Island Jewish Medical Center
New Hyde Park, NY
01.2016 - 10.2019
- Uses Dynamic Appraisal of Situational Aggression (DASA) instrument, treatment plan, and prescribed verbal and non-verbal techniques as well as the patient's preferences from the Inpatient Individual Safety Plan to engage patients with the goal of reducing risks for aggression
- Performs patient rounds focusing on patients with a high DASA score, reviews video surveillance and reports observations to treatment team
- Updates treatment team members regarding patient activity, interactions, and observations, including patient characteristics and environmental variables that may trigger agitated/aggressive behavior
- Responds to questions and concerns of patients, family members, and visitors and ensures that problems are resolved in a timely fashion
Direct Support Professional
AHRC, Brookville Center for Children’s Services
Brookville, NY
06.2009 - 10.2015
- Observe behavior of individuals with autism and assist with activities of daily living skills
- Assist individuals with medication administration and documentation, following AMAP policies and procedures
- Oversee the administration of behavior plans created by a team of clinicians
- Document daily progress based on individuals personal goals
- Record individuals information on special flow sheets, accurately indicating suicidal precautions, behaviors, sleep flow and restraints
Education
Certificate Of Completion - Medical Billing And Coding
Royal Learning Institute
New York, NY02.2021
Bachelor of Arts - Psychology
York College
Queens, NY01.2015
BuildaBridge Institute
Philadelphia, PA01.2013
Associate of Arts - Liberal Arts
Nassau Community College
Garden City, NY01.2008
Skills
- Medical terminology knowledge
- Microsoft Office
- Highly observant
- People-oriented
- Positive and Optimistic
- Exceptional organizational skills
- Adaptive to environment change
- Efficient Data Entry Techniques
Affiliations
National Society of Leadership and Success (NSLS), 2015
Timeline
Mystery Shopper
Independent Contractor - Self Employed
05.2021 - Current
Patient Engagement Specialist
Northwell Health, Long Island Jewish Medical Center
01.2016 - 10.2019
Direct Support Professional
AHRC, Brookville Center for Children’s Services
06.2009 - 10.2015
Certificate Of Completion - Medical Billing And Coding
Royal Learning Institute
Bachelor of Arts - Psychology
York College
BuildaBridge Institute
Associate of Arts - Liberal Arts
Nassau Community College