Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Na'Kiaya Bagby

Glassboro

Summary

Certified Clinical Medical Assistant (CCMA) with expertise in phlebotomy, EKG, and vital signs. Proven ability to enhance patient care and support clinical teams in dynamic environments. Strong communication and organizational skills, committed to delivering empathetic, high-quality healthcare. Proficient in safety standards, customer relations, and inventory management, with a proactive approach to workflow optimization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Securitas
Swedesboro
01.2020 - 01.2024
  • Supervised daily operations and trained new staff
  • Managed emergencies and ensured safety protocols
  • Maintained professional communication under pressure

Customer Service Representative

Radius Global Solutions
Thorofare
01.2019 - 01.2020
  • Delivered high-quality service through phone and digital support
  • Handled customer inquiries and resolved concerns efficiently

Direct Support Professional

Bancroft
Voorhees
01.2015 - 01.2019
  • Provided care and support for individuals with developmental disabilities
  • Assisted with personal hygiene, appointments, and daily routines
  • Promoted independence in a compassionate environment

Education

High School Diploma -

Paulsboro High School
Paulsboro, NJ
06.2017

Certificate of Completion - Medical Assistant Administrative Program, Phlebotomy, Injections, Glucose Testing, EKG, Vital Signs, Triage, Medical & Surgical Asepsis, Universal Precautions, Minor Office Surgery Prep & Provider Assistance, Medical Office Admin, Patient Charting, EMR Systems, Document Processing & Transcription

Pennco Tech
Blackwood, NJ
03.2025

Bachelor of Science - Psychology

Rowan University
Glassboro, NJ

Skills

  • Patient Intake & Vitals
  • Phlebotomy & EKG Administration
  • Infection Control & Universal Precautions
  • Medical Records & EMR (MOSS)
  • ICD-10, CPT Coding, Insurance Billing
  • Customer Service & Patient Communication
  • Problem Solving & Adaptability
  • Teamwork & Empathy

Certification

  • Certified Clinical Medical Assistant (CCMA), NHA, #X9D4L4R6
  • CPR, AED, and First Aid, BLS Certified
  • HIPAA & Bloodborne Pathogens Certified
  • OSHA Certified
  • SORA License

Timeline

Shift Supervisor

Securitas
01.2020 - 01.2024

Customer Service Representative

Radius Global Solutions
01.2019 - 01.2020

Direct Support Professional

Bancroft
01.2015 - 01.2019

High School Diploma -

Paulsboro High School

Certificate of Completion - Medical Assistant Administrative Program, Phlebotomy, Injections, Glucose Testing, EKG, Vital Signs, Triage, Medical & Surgical Asepsis, Universal Precautions, Minor Office Surgery Prep & Provider Assistance, Medical Office Admin, Patient Charting, EMR Systems, Document Processing & Transcription

Pennco Tech

Bachelor of Science - Psychology

Rowan University

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