Summary
Overview
Work History
Education
Skills
Timeline
Generic

NAKIDA MITCHELL

Chicago,IL

Summary

Diligent Account Manager with proven track record in client relations and service management. Successfully enhanced client satisfaction and retention through strategic problem-solving and effective communication. Demonstrated expertise in building strong client relationships and managing cross-functional teams.

Overview

8
8
years of professional experience

Work History

Account Manager

The Baldwin Grou;p
11.2024 - Current
  • Develop and maintain strong client relationships through proactive communication and support
  • Review and analyze weekly Accounts Receivable reports to identify aging balances and prioritize follow-up actions.
  • Submit and report insurance claims to payers accurately and promptly, ensuring compliance with company and payer-specific guidelines.
  • Review insurance policies for accuracy and completeness before binding or renewing.
  • Invoicing Renewals, Endorsements, cancellations through EPIC
  • Maintain 90-day check-in for Renewals, which include submissions, loss runs, coverage summaries to carriers and clients
  • Conduct regular account reviews to provide insights on performance and risk management strategies.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Account Manager

Marsh & McClennan
01.2022 - 01.2024
  • Managed the administration of insurance policies, including issuing new policies, processing renewals, and handling policy amendments.
  • Served as the main point of contact for clients, addressing their needs and concerns promptly
  • Pursued opportunities to attract new clients to the company.
  • Ensured all client interactions and policy transactions are accurately recorded.

Assistant Account Manager

Alliant
01.2018 - 01.2022
  • Managed a portfolio of key accounts and maintained strong client relationships.
  • Supported the account manager in coordinating client meetings and follow-up actions.
  • Negotiated contract terms and pricing with vendors to achieve cost savings.

Education

Columbia College

Skills

  • Communication
  • Time management
  • Strategic planning
  • Claims assistance
  • Policy Management
  • Client relationship building
  • Effective negotiation
  • Relationship management

Timeline

Account Manager

The Baldwin Grou;p
11.2024 - Current

Account Manager

Marsh & McClennan
01.2022 - 01.2024

Assistant Account Manager

Alliant
01.2018 - 01.2022

Columbia College

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