Nakiea Brown
Gardendale
Summary
I am resourceful and professional in customer-facing roles, I adapt at handling high volumes of inquiries and administrative tasks with speed and accuracy. I specialize in effective communication, data entry, and appointment scheduling to support operational flow. Also, I excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
UAB Medicine
Birmingham, AL
05.2026 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed patient check-ins and scheduling using electronic health record systems.
- Collaborated with medical staff to ensure seamless patient flow and experience.
- Trained new team members on service protocols and system navigation.
Sterile Supply Technician
Children's Hospital of Alabama
Birmingham, Alabama
06.2023 - Current
- Organize and assemble routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
- Record sterilizer test results in job-related software.
- Maintain records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
- Collaborate with other departments within the hospital system in order to ensure seamless delivery of services throughout the facility.
Sterile Supply Technician
Callahan Eye Foundation Hospital
Birmingham, Alabama
09.2021 - 05.2024
- Operated sterilization equipment and monitored cycles for proper functioning.
- Trained new staff on best practices for sterilization and supply management.
- Ensured all products were properly labeled with expiration dates prior to distribution.
- Completed documentation related to quality assurance activities such as temperature monitoring logs, autoclave cycle completion reports.
Telemetry Technician
Brookwood Hospital
Birmingham, Alabama
09.2020 - 12.2022
- Monitored patients' vital signs using telemetry equipment and systems.
- Documented patient information and telemetry readings for medical records.
- Collaborated with healthcare teams such as physicians, nurses, respiratory therapists and pharmacists to provide high-quality patient care.
- Analyzed patient data for accuracy before entering into the electronic medical record.
Sterile Supply Technician
UAB Medicine
Birmingham, Alabama
11.2017 - 08.2020
- Sterilized surgical instruments and medical supplies using approved methods.
- Collaborated with healthcare staff to understand supply needs and priorities.
- Followed safety protocols to minimize contamination risks in sterile environments.
- Documented sterilization records accurately to support regulatory requirements.
- Prepared and delivered instruments for surgery in a timely manner.
Cashier
Walmart
Sumiton, Alabama
06.2015 - 12.2017
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Stocked shelves and ensured merchandise was properly displayed.
- Collaborated with team members to meet daily operational goals.
Education
Psychology - Psychology
Bevill State Community College
Sumiton, AL05.2015
Skills
- Quality assurance documentation
- Patient monitoring systems
- Healthcare collaboration
- Attention to detail
- Effective communication
- Inventory and restocking
- Cash handling, and math
- Sterilization techniques
- Patient data analysis
- Data entry
- Microsoft office specialist certified
- Instrument, identification and medical terminology
- Instrument decontamination
- Preparation and packaging
Education
other
Accomplishments
- Maintained 100% compliance with infection control standards, sterilization protocols, and regulatory requirements.
- Assisted in maintaining accurate instrument tracking and documentation, improving inventory accountability.
- Trained and mentored new sterile processing technicians on department procedures and best practices.
- Continuously monitored telemetry for 30–50+ patients per shift, promptly identifying and reporting life-threatening cardiac rhythm changes.
- Maintained high accuracy in ECG rhythm interpretation, supporting timely clinical interventions.
- Delivered friendly, professional service to guests while maintaining a high level of customer satisfaction.
Timeline
Guest Service Representative
UAB Medicine
05.2026 - Current
Sterile Supply Technician
Children's Hospital of Alabama
06.2023 - Current
Sterile Supply Technician
Callahan Eye Foundation Hospital
09.2021 - 05.2024
Telemetry Technician
Brookwood Hospital
09.2020 - 12.2022
Sterile Supply Technician
UAB Medicine
11.2017 - 08.2020
Cashier
Walmart
06.2015 - 12.2017
Psychology - Psychology
Bevill State Community College