Alejandro Hernandez
Brownsville,TX
Summary
Dynamic customer service professional with extensive experience at Maximus Federal Services, excelling in conflict resolution and customer account management. Proven track record of enhancing customer satisfaction through effective complaint handling and quality assurance. Skilled in HIPAA compliance and dedicated to fostering strong client relationships to drive repeat business.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
Brownsville, Texas
08.2021 - 07.2025
- Assisted customers with inquiries and resolved issues effectively, taking anywhere between 50 and 100 calls a day.
- Managed customer accounts and updated information promptly.
- Documented customer feedback for quality assurance and process improvement.
- Answered customer inquiries and provided accurate information regarding Medicare and marketplace accounts.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Assisted with the preparation of annual cost report filings with Medicare and Medicaid programs.
- Provided customer service support for clients seeking information about Medicare coverage.
Cashier Team Lead
Murphy USA
Brownsville, Texas
02.2020 - 08.2021
- Supervised cashier team ensuring excellent customer service and efficient transactions.
- Trained new cashiers on operational procedures and company policies.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Coordinated daily cash drawer audits for accuracy and security compliance.
- Scheduled shifts for team members to ensure adequate coverage during peak hours.
- Monitored cash register operations to prevent discrepancies and errors.
- Implemented best practices for store cleanliness and organization standards.
Demolition Laborer
The Port of Brownsville
Brownsville, Texas
06.2018 - 02.2020
- Followed safety protocols to ensure a secure work environment.
- Assisted in the preparation of demolition sites for upcoming projects.
- Removed hazardous materials according to safety regulations and guidelines.
- Collaborated with team members to complete demolition tasks efficiently.
- Maintained tools and equipment to ensure optimal performance on-site.
- Conducted site clean-up to promote a safe working area post-demolition.
- Reported site conditions and hazards to supervisors for immediate attention.
- Operated various hand and power tools including jackhammers, saws, drills, wrenches.
- Removed debris from job sites to designated areas for disposal or recycling.
Furniture Assembler
Furniture Row
Brownsville, Texas
03.2017 - 06.2018
- Assembled various furniture pieces using hand tools and power tools.
- Interpreted assembly instructions to ensure accurate construction of furniture items.
- Conducted quality checks on finished products to ensure adherence to standards.
- Organized workspace to enhance safety and efficiency during assembly operations.
- Maintained inventory of tools and supplies necessary for assembly tasks.
- Adjust and repair furniture when necessary.
- Use power tools such as drills and electric saws to cut wood or other materials accurately.
- Assembled large volumes of furniture to keep up with demand.
Education
High School Diploma -
Rivera High School
Brownsville, TX06-2011
Skills
- HIPPA compliance
- Customer account management
- Medicare documentation
- Conflict resolution
- Call center operations
- Quality assurance
- Customer relationship management
- Complaint handling
- Team building
- Quality assurance documentation
- Attention to detail
- Time management
- Task prioritization
- Safety compliance
- OSHA compliance
Languages
Spanish
Professional
Timeline
Customer Service Representative
Maximus Federal Services
08.2021 - 07.2025
Cashier Team Lead
Murphy USA
02.2020 - 08.2021
Demolition Laborer
The Port of Brownsville
06.2018 - 02.2020
Furniture Assembler
Furniture Row
03.2017 - 06.2018
High School Diploma -
Rivera High School
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