Nakietha Boykin
Hollywood,FL
Summary
Highly adaptable and motivated individual with a strong work ethic, ready to contribute to team success. Experienced Patient Access Representative skilled in diverse administrative functions for patient care. Excellent problem-solving skills and attention to detail ensure accuracy in medical records. Known for positive attitude and effective communication, thrives in team-oriented environment. 17-year track record in busy medical office, skilled in maintaining patient accounts, arranging immediate medical care, and verifying insurance claims. Proficient in MS Office and various medical software, including Epic (One Content, One Source, Availity, QCI). Highly motivated to take on new challenges. Exceptional interpersonal skills and ability to work efficiently unsupervised, quickly masters new skills. Customer service-oriented and dedicated to providing a positive experience for every customer. Committed to meeting company needs with organized practices. Seeking opportunities to expand skills and contribute to company growth as an entry-level Manager.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Mount Sinai Medical Center
08.2006 - Current
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographic and insurance information to register patients in computer system
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Obtained necessary signatures for privacy laws and consent for treatment
- Communicated financial obligations to patients and collected fees at time of service
- Explained various admission forms and policies, acquiring signatures for consent
- Assembled registration paperwork and placed identification bands on patients
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Processed patient responsibility estimates determined by insurance at preregistration
- Updated reference materials with Medicare, and Medicaid and Third-party payer requirements, guidelines, policies and list of accepted insurance plans
- Reviewed eligibility responses to access patient benefit level and prepare estimates
- Verified patients' insurance and payment methods during admissions or check-in processes
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements
- Explained policies, procedures, and services to patients
- Collaborated with clinical and administrative staff to meet patient needs
- Obtained informed consent and payment documentation from patients and filed in system
- Counseled patients on potential financial liabilities and payment requirements.
Education
High school Diploma -
University of Phoenix
Tempe, AZ01.1990
Skills
- Payment processing
- Medical filing
- Basic math
- Friendly, positive attitude
- Data management
- Supervision and leadership
- People skills
- Training & development
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
- Strong empathy
- Problem-Solving
- Team Collaboration
- Money Handling
- Quality Assurance
- Relationship Building
- Insurance Billing
- Eligibility Determination
- Payment Processing
- Patient Education
- Information Collection
- Registration management
- System Updating
- Referral Coordination
- Fee Collection
- Registration and Scheduling
- Attention to Detail
- Caring and Empathetic
- Medical insurance
- Calm and Effective Under Pressure
- Insurance Authorizations
- Patient documentation
- Insurance verifying
- Resolving Problems
- Data Collection
- Gathering Information from Patients
- Patient Confidentiality and Data Security
- Payment Collection
Accomplishments
Received Employee of the month 11/22
Timeline
Patient Access Representative
Mount Sinai Medical Center
08.2006 - Current
High school Diploma -
University of Phoenix