Summary
Overview
Work History
Education
Skills
Certificates
Timeline
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Nakiia Hyatt

Mount Pleasant,WI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Phlebotomy Specialist

Froedtert Hospital
Milwaukee, WI
10.2023 - Current
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Transported specimens following established protocol for temperature and light.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Labeled blood vials with critical information like time of collection, date and patient name.

Field Inspector and Loan Signing Agent

Independent Contractor
Racine, WI
11.2022 - Current
  • Meet with clients and other professionals to discuss details of the case
  • Verify the identification of the signee by looking through identification documents, licenses, and passports
  • Accurately execute mortgage loan documents including first mortgage, HELOC, reverse mortgages, seller and buyer documents
  • Prepare affidavits or other mortgage documents, organize and maintain documents in paper or electronic filing systems
  • Return all signed documents to the escrow company immediately to ensure that there is no lapse in time to record documents as needed in the various entities involved.
  • Documented inspection results by completing detailed reports outlining any deficiencies found in accordance with regulatory standards.
  • Conducted inspections of residential and commercial properties to ensure compliance with building codes, safety regulations, zoning laws, and other applicable ordinances.

Traveling Phlebotomist

LRS Healthcare LLC
Greenwood, IN
07.2023 - 10.2023
  • Responsible for collection of blood specimens, performing laboratory office duties such as verifying all Insurance information, Medicaid Services and Medicare Advantage Plan are up-to-date
  • Diagnosis code matches and scanning documents into the Salesforce system and processing laboratory specimens.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Performed general office duties such as filing, typing, copying, scanning documents.
  • Reviewed and verified data for accuracy and completeness before entering into the database.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Updated patient and insurance data and input changes into company computer system.

Pathology Technician & Phlebotomist

Advocate Aurora Health Care
Racine & Kenosha, WI
01.2017 - 10.2023
  • Perform computer data entry and detailed specimen processing in Epic system, transport, storage, and retrieval
  • Assist pathologists during surgical pathology consultation by preparing frozen section procedures, cutting tissue blocks, and performing stains on tissue sections
  • Able to train new phlebotomists and supervise surrounding clinics as needed
  • Handling patients and doctors' inquiries and complaints
  • Perform venipuncture and collect other specimens from newborn, pediatric, and adult patients according to established protocol.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Coordinated with other departments to ensure a smooth flow of operations.

Trainer

Amazon Fulfillment Sortation Center
Kenosha, WI
07.2015 - 01.2017
  • Coordinating and assigning training materials, module summaries, videos and presentations
  • Facilitated orientation and training classes to communicate policies and procedures to new hires
  • Attended meetings, training and activities to enhance skills and credentials
  • Help staff improve their abilities and safety in the workplace
  • Using a pallet jack to move items to and from warehouse location and sorting packages to the right locations using RF scanners.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Provided leadership during times of organizational change or crisis situations.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Monitored staff performance and addressed issues.

Education

H.S. Diploma -

Indian Trails Academy High School

Skills

  • Relationship and Communication Building Skills
  • Customer Success
  • Problem Solving skills & Attention to Detail
  • Familiar with Salesforce
  • Organizational Skills & Decision Making
  • Customer Services in Health Care
  • Coaching and Mentoring
  • Experience in Sales and Marketing tools
  • Multi- Leadership roles
  • Skilled Collaborator
  • Customer Relationship Management (CRM)
  • Deadline-Oriented
  • Goal-Oriented
  • Staff Development
  • Documentation Skills

Certificates

  • Certification of "Workplace Leadership and Management Skills" - Alison
  • Certified Mortgage Field Service Inspector of Mortgage field services of Wisconsin.
  • National Notary Association /Notary Public For The State of Wisconsin and Certified National Notary Signing Agent (NNA)
  • Registered Phlebotomy Technician, AMT-American Medical Technologists.

Timeline

Phlebotomy Specialist

Froedtert Hospital
10.2023 - Current

Traveling Phlebotomist

LRS Healthcare LLC
07.2023 - 10.2023

Field Inspector and Loan Signing Agent

Independent Contractor
11.2022 - Current

Pathology Technician & Phlebotomist

Advocate Aurora Health Care
01.2017 - 10.2023

Trainer

Amazon Fulfillment Sortation Center
07.2015 - 01.2017

H.S. Diploma -

Indian Trails Academy High School

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