Nakima Glaze
McKinney,TX
Summary
Highly detail-oriented Data Entry Specialist with 4 years of experience in accurately inputting and verifying large volumes of data across various platforms, demonstrating exceptional typing speed and proficiency in data entry software, while consistently meeting tight deadlines.
Overview
17
17
years of professional experience
Work History
Data Entry Clerk
All Web Leads
Remote/ Hybrid (Dallas, TX)
02.2022 - 11.2024
- Entered and verified data records daily with a 99% accuracy rate.
- Managed multiple data entry projects simultaneously, ensuring timely completion and adherence to strict deadlines.
- Enhanced productivity by proficiently utilizing Microsoft Excel.
- Identified and resolved data discrepancies through thorough data cleansing and validation procedures.
Customer Service Representative
Apple one inc.
03.2019 - 02.2022
- Handled customer inquiries, resolving 95% of issues on first contact, enhancing customer satisfaction.
- Utilized CRM software to track and manage customer interactions, improving data accuracy.
- Recognized and documented system issues, leading to a 30% decrease in technical problem.
Tech Support
Dish Network
Dallas, Tx
01.2018 - 03.2019
- Resolved technical issues for customers, improving satisfaction and reducing call times by40%
- Collaborated with team to enhance troubleshooting protocols, increasing first-call resolution rates
- Analyzed recurring issues to develop training materials, leading to a15% decrease in repeat calls
- Provided detailed documentation of solutions, enhancing team knowledge base and efficiency
Phone Sales Rep
Dial America
Kearny mesa, CA
12.2016 - 01.2018
- Engaged customers via phone to promote products, achieving measurable sales growth and customer retention
- Collaborated with team to enhance sales strategies, resulting in significant revenue increase
- Analyzed customer feedback to improve service quality, leading to higher satisfaction rates
- Resolved customer issues efficiently, contributing to a notable decrease in complaint rates
Cashier/ Sales Associate
Beauty Supply Warehouse
San Diego, CA
03.2008 - 12.2016
- Processed transactions efficiently, handling high volume of sales with accuracy and speed
- Assisted customers with product selection, improving customer satisfaction and loyalty
- Managed inventory and restocked shelves, ensuring product availability and organized displays
- Resolved customer complaints promptly, enhancing overall shopping experience
- Trained new employees on POS system and store policies, fostering a collaborative work environment
Education
High School Diploma - undefined
Mid City Charter
San Diego, CA09.2005
Skills
- Problem-solving
- Data Validation
- Time Management
- Attention to Detail
- Effi Typing Proficiency
- Data Entry Expertise
Timeline
Data Entry Clerk
All Web Leads
02.2022 - 11.2024
Customer Service Representative
Apple one inc.
03.2019 - 02.2022
Tech Support
Dish Network
01.2018 - 03.2019
Phone Sales Rep
Dial America
12.2016 - 01.2018
Cashier/ Sales Associate
Beauty Supply Warehouse
03.2008 - 12.2016
High School Diploma - undefined
Mid City Charter