Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Ramon Cruz

Melbourne,Fl

Summary

Versatile professional with a proven track record at Ebay Enterprise, excelling in customer satisfaction and data accuracy. Skilled in Microsoft Excel and fostering strong client relationships, I've effectively managed high-volume tasks while maintaining attention to detail and prioritizing time management.

Overview

1
1
Certification

Work History

Data Entry Clerk

Cnc Cabinets
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Property Manager

Optimal Innovations
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.

Customer Support Specialist

Ebay Enterprise
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Reduced call handle time, allowing for more customer inquiries to be resolved each day.

Customer Service Representative

State Farm
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Associate Of Science - Cyber Security

Eastern Florida State College
Melbourne, FL

Skills

  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Attention to detail
  • Time management
  • Customer Service-oriented
  • Independent worker
  • Strong problem solver
  • Emergency procedures management
  • Flight planning expertise
  • Checklist adherence
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Instrument flight rules
  • Airspace navigation
  • Weight and balance calculations
  • Cross-country flying
  • Flight performance monitoring
  • Reliability
  • Multitasking Abilities

Accomplishments

    Instrument rated pilot.

Certification

Google cybersecurity professional certificate

Private pilot and instrument rating.

Languages

Spanish
Native or Bilingual

Timeline

Data Entry Clerk

Cnc Cabinets

Property Manager

Optimal Innovations

Customer Support Specialist

Ebay Enterprise

Customer Service Representative

State Farm

Associate Of Science - Cyber Security

Eastern Florida State College

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Ramon Cruz