Nakisha Coleman
Dover,DE
Summary
At Chosen Culture NYC Inc, I excelled in managing high-volume inbound calls, demonstrating exceptional complaint handling and empathy, which significantly enhanced customer satisfaction. Skilled in call center operations and maintaining patience, my expertise in navigating customers through digital platforms led to efficient self-service, aligning with key employer-desired skills.
Overview
10
10
years of professional experience
Work History
Customer Service for Party Events
Chosen Culture NC Inc
Queens, NY
06.2014 - 06.2024
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Education
High School Diploma -
Chester High School
Chester, PA06.1992
Skills
- Complaint Handling
- Empathy Display
- Patience Maintenance
- Call center experience
Hair Braider
I've been braiding hair over 40 years. Its a hobby that I love to do. The hobby assisted me with a second income when needed.
Timeline
Customer Service for Party Events
Chosen Culture NC Inc
06.2014 - 06.2024
High School Diploma -
Chester High School