Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nakita Cole

Houston,TX

Summary

Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company. Skilled in interviewing, records searching and documentation. Excellent critical thinking and organizational skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Claims Generalist Associate

Regions Bank
Birmingham, AL
06.2023 - Current
  • Researched policy guidelines to ensure accurate processing of claims.
  • Answered customer inquiries via telephone and email, providing technical support and product information.
  • Monitored incoming emails and responded to customers in a timely manner.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Claims Administrative Assistant

Konica Minolta Business Solutions
Houston, TX
02.2017 - 04.2023
  • Researched and resolved customer inquiries related to insurance claims.
  • Tracked progress on each claim file throughout its lifecycle.
  • Compiled weekly and monthly reports on pending claims a
  • Developed strategies for resolving complex claims issues.

Legal Claims Assistant

Lee Murphy Law Firm
Houston, TX
05.2011 - 01.2017
  • Assisted in the preparation of documents for claims processing.
  • Reviewed and edited legal documents for accuracy, completeness, and compliance with relevant laws.
  • Organized case files, including paper and electronic versions of pleadings, motions, orders, and transcripts.
  • Assisted attorneys in the preparation of court filings by assembling exhibits, affidavits, briefs and other materials as needed.

Education

Some College (No Degree) - Business Administration And Management

Houston Community College
Houston, TX

Skills

  • Claims Investigation
  • Time Management
  • Settlement Negotiation
  • Policy Understanding
  • Liability and Damage Assessment

Certification

  • Texas All Lines Adjuster License
  • Notary License

Timeline

Claims Generalist Associate

Regions Bank
06.2023 - Current

Claims Administrative Assistant

Konica Minolta Business Solutions
02.2017 - 04.2023

Legal Claims Assistant

Lee Murphy Law Firm
05.2011 - 01.2017

Some College (No Degree) - Business Administration And Management

Houston Community College

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Nakita Cole