Nakita Jordan
Summary
Personable and performance-driven professional transitioning from hospitality to sales. Over 15 years of experience building strong customer relationships, handling transactions accurately, and resolving client concerns efficiently. Skilled in communication, persuasion, and problem-solving with a proven ability to meet targets in fast-paced environments. Eager to transition into a sales role where my skills can contribute to exceeding targets and growing client accounts.
Overview
11
11
years of professional experience
Work History
Bartender/Server
Seaside Grill and Tiki Bar
Pompano Beach, Florida
01.2026 - Current
- Cultivated strong guest relationships and converted first-time visitors into repeat customers through exceptional service and tailored recommendations.
- Managed daily register, ensuring accuracy in cash handling, credit transactions, and inventory control to maintain financial integrity.
- Promoted upsell opportunities, contributing to increased revenue through premium beverage sales.
- Resolved customer issues tactfully, fostering loyalty and enhancing customer experience under pressure.
Bartender
Ramparts Bar & Grill
Alexandria, Virginia
10.2021 - 11.2025
- Engaged diverse client base to understand preferences, delivering personalized service that enhanced customer satisfaction.
- Managed multiple orders simultaneously, ensuring consistent quality and professionalism under pressure.
- Defused conflicts quickly and calmly, maintaining a positive atmosphere and customer loyalty.
Bar Manager
Froggy Bottom Pub
Washington, District of Columbia
02.2015 - 10.2021
- Maintained inventory levels and ordered supplies to ensure bar readiness.
- Oversaw compliance with health and safety regulations in beverage service.
- Handled cash management and daily sales reconciliation for financial accuracy.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Education
Bachelor of Arts - Business And Finance
London Metropolitan University
London, UK01-2012
Skills
- Customer relationship management
- Consultative sales and upselling
- Effective communication and active listening
- Conflict resolution and customer retention
- Attention to detail and financial accuracy
- Time management and multitasking
- Team collaboration and initiative
Timeline
Bartender/Server
Seaside Grill and Tiki Bar
01.2026 - Current
Bartender
Ramparts Bar & Grill
10.2021 - 11.2025
Bar Manager
Froggy Bottom Pub
02.2015 - 10.2021
Bachelor of Arts - Business And Finance
London Metropolitan University