NAKITA TUCCERI
Milwaukee,WI
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Certification Specialist
Housing Authority of Miwaukee
03.2023 - Current
- Navigated documentation to identify qualifications.
- Compiled data from various sources to prepare certifications.
- Communicated with internal and external individuals to acquire information concerning certifications.
- Received, reviewed and evaluated various documents for certifications.
Benefit specialist
Department of Workforce development
12.2020 - 03.2022
- Apply UI law/policy/rules to prepare and issue formal written decisions that may allow, suspend, or deny benefits
- Identify, obtain, and document relevant case facts
Enumerator
U.S. Census Bureau
03.2019 - 10.2020
- Inquire about a variety of specific information including a person's name, age, religious preference, address and state of residency
- Gather, record and encode information from a survey
- Get in touch with individuals to be interviewed in their own home or office by mail, phone, or in person
Retention representative
Spectrum
04.2017 - 01.2019
- Handle inbound disconnect/downgrade calls from existing customers
- Responsible for skillfully retaining customers through positive customer relationship building
- Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner
Technical Support Advisor
Concentrix
12.2016 - 04.2017
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and service
- Empathize with the customer and respond effectively to customer needs
- Multi-task and work in a fast-paced environment
PSE clerk
United States Postal Service
11.2014 - 12.2016
- Manually sort mail at an efficient pace
- Sort mail on various machines
- Lifting packages up to 75 pounds
- Work as a team to meet deadlines and dispatch mail in a timely manner
Sales Associate
Macy's
05.2013 - 11.2014
- Meeting and making a connection with customers, asking questions and listening to the customers' needs, then giving them advice on how to meet those needs
- Inspiring the customer to buy, celebrating the purchase and creating a lasting impression of Macy's and the purchase
- Set up credit accounts and ran necessary credit checks
- Handling all returns courteously and professionally
- Be aware of current promotional events and sales
Electronic Sales Associate
Walmart
05.2012 - 11.2012
- Responsible for working the sales floor and assisting customers with the product selections
- Welcome customers as they arrive and inquire into their choice of electronic goods
- Provide customers with information regarding product features and benefits
Education
High School Diploma -
Project Stay High School
01.2012
Skills
- Clear communication skills
- Time management
- Ability to stay attentive when dealing with customers
- Self-presentation
- Possessing a positive attitude
- Multitasking
- Account management
- Microsoft Word competency
- Various data software competency
- Document examination
- Problem-solving abilities
Timeline
Certification Specialist
Housing Authority of Miwaukee
03.2023 - Current
Benefit specialist
Department of Workforce development
12.2020 - 03.2022
Enumerator
U.S. Census Bureau
03.2019 - 10.2020
Retention representative
Spectrum
04.2017 - 01.2019
Technical Support Advisor
Concentrix
12.2016 - 04.2017
PSE clerk
United States Postal Service
11.2014 - 12.2016
Sales Associate
Macy's
05.2013 - 11.2014
Electronic Sales Associate
Walmart
05.2012 - 11.2012
High School Diploma -
Project Stay High School
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