Nakitha Fraser
Cypress,TX
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Strong problem-solving and multitasking skills with good understanding about the health field. Highly collaborative individual works well under pressure.
Overview
9
9
years of professional experience
Work History
Dispatcher
Access2care Non-Emergency Medical Transportation
04.2022 - Current
- Answered incoming telephone calls of a transportation nature and confirmed eligibility, scheduling, and appropriate mode of transportation.
- Maintain a professional, courteous demeanor with callers, health plan, network providers and any other individual who may contact the business office.
- Reviewed trips in area of specialization and determined provider assignments.
- Assigned reservations to network transportation providers to ensure vehicle resources are used most efficiently.
- Track specific passengers and trip progress as requested.
- Routes trips to providers and prepares manifests.
- Completes reports as assigned.
- Adhered to all company policies and procedures.
- Performed others duties as assigned.
Customer Service Representative
Randstad
01.2020 - 04.2022
- Verified insurance eligibility and coverage for patients.
- Assisted with scheduling and follow up of services that require authorization and ensure proper communication with staff who will be performing services.
- Obtained authorization for procedures and services, as required
- Maintained accurate and organized documentation, including medical history, demographic data, and insurance information.
- Used ICD-10 and CPT codes to process authorization.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Built and maintained positive working relationships with patients and staff.
- Investigated insurance claims denials and appeals.
Technical Support Representative
Apple
02.2015 - 12.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software.
Education
Accounting Certificate - Accounting
Charles A. Jones Skills And Business Education Center
Sacramento, CA07.1996
High School Diploma -
Cordova High School
Rancho Cordova, CA06.1994
Skills
- Work Order Management
- Data Entry
- Service Coordination
- Dispatch Coordination
- ICD-10 Coding and CPT coding familiarity
- Effective Communication Skills
- Authorizations
- Medicare and Medicaid Knowledge
- Medical Terminology Knowledge
Timeline
Dispatcher
Access2care Non-Emergency Medical Transportation
04.2022 - Current
Customer Service Representative
Randstad
01.2020 - 04.2022
Technical Support Representative
Apple
02.2015 - 12.2019
Accounting Certificate - Accounting
Charles A. Jones Skills And Business Education Center
High School Diploma -
Cordova High School
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