NAKIVA HOSTON
Catonsville,USA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Delivery Associate
On-Time Delivery Service
Hanover, MD
03.2025 - 09.2025
- Managed delivery schedules to optimize route efficiency and reduce transit times.
- Coordinated with dispatch team to ensure timely pickups and deliveries across various locations.
- Monitored vehicle performance and conducted routine inspections for safety compliance.
- Provided exceptional customer service by resolving delivery-related inquiries and issues promptly.
- Trained new delivery associates on operational procedures and safety protocols effectively.
- Implemented process improvements that enhanced delivery accuracy and reduced delays significantly.
- Utilized GPS technology to navigate routes efficiently, minimizing fuel consumption and costs.
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Hospitality Coordinator
The Sheridan at Severna Park
Pasadena, MD
11.2024 - 03.2025
- Greet all visitors to the nursing home, answering questions and guiding them to proper location
- Assisting/Attending to residents needs
- Answer phones, take messages, and return phone calls
- Organize transportation for patients needed to keep appointments at outside facilities
- Design pamphlets and documents regarding nursing home information for potential residents
- Perform clerical duties such as copying, faxing, emailing, etc.
- Sort and organize incoming mail on a daily basis
- Parking guests' cars in designated areas.
- Keeping the parking lot organized.
- Retrieving vehicles when guests need them.
- Full-time
- 32 hours per week
Certified Service Provider (CSP)
Intuit Turbo tax
Richmond, VA
12.2023 - 05.2024
- Delivered high-quality customer service to assist clients in filing taxes accurately.
- Resolved customer inquiries and issues, contributing to positive service experiences.
- Prepared, track maintained, and files all relevant correspondence required by I policy.
- Conducting research and analysis of financial documents, evaluating information, and identifying necessary corrective measures for accounts
- Part-time
- 10 hours per week
Guest Service Information Assistant
Virginia Commonwealth University Health
Richmond, VA
04.2023 - 06.2023
- Developed strong communication skills, assisting patients with inquiries and appointments.
- Prepared, track maintained, and files all relevant correspondence required by policy, governing personal security.
- Maintained professionalism and courtesy in all interactions, representing the health care facility positively.
- Received positive feedback from 95% of the patients for providing courteous and empathic service.
- Ensured a high level of patient satisfaction through effective communication and problem-solving.
- Full-time
Hotel General Manager
Ramada Hotel
Shreveport, LA
10.2018 - 11.2022
- Managed 226-room property with $5 million in annual revenue.
- Oversaw all hotel activities, including hiring and firing, supervising employees and training staff of more than 90 employees.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Received positive feedback from 95% from customers for providing courteous service.
- Conducted payroll for a staff of 90 employees.
- Determined corrective action on payroll accounts, researching for missing/unclear accounting information, and reviewed financial documents and submitted for completeness.
- Researched and processed financial documents, reviewed information, and determining corrective action on Account payables/receivable.
- Full-time
Supervisor
Arc of Greater New Orleans
Metairie, LA
05.2016 - 05.2018
- Organized for the health, welfare, morale, and discipline of 10 personnel.
- Created a comprehensive list of relevant tasks and oversaw the management of equipment and supplies.
- Developed a position rotation system to enhance continuous improvement and foster operator growth.
- Managed and monitored the activities of the employees during the shift ensuring expectations were achieved.
- Full-time
Care Giver
Family Helpers
Metairie, LA
03.2016 - 05.2018
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities, and family visits.
- Assisted clients with personal care, including dressing, mobility, medication reminders, personal hygiene, eating and transportation to doctors’ appointments.
- Maintained open communication between families and health care professionals regarding the clients medical and emotional condition.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Full-time
Housekeeper/Hospitality
Hampton Inn & Suites
New Orleans, LA
03.2009 - 02.2014
- Provided impeccable service to guests and completed assignments ahead of schedule.
- Cleaned 20 rooms per shift, sanitized bathrooms, living rooms, kitchenettes, and surface in guest suites, polished furnishings, and ensured compliance with hotel quality standards.
- Coordinated with the front desk to resolve guest issues and contribute to a 98% guest satisfaction rating.
- Full-time
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA07-2010
Certification - Phlebotomy
Mindful Practice
Baltimore, MD08-2025
Skills
- Loading and unloading
- Package handling
- GPS navigation
- Deadline adherence
- Client Relations
- Customer satisfaction measurement
- Scheduling
- Data collection
- Time management
- Staff training and development
- Staff management
- Budget control
Accomplishments
- Achieved Hospitality Management certificate by completing Wyndham University with accuracy and efficiency.
Timeline
Delivery Associate
On-Time Delivery Service
03.2025 - 09.2025
Hospitality Coordinator
The Sheridan at Severna Park
11.2024 - 03.2025
Certified Service Provider (CSP)
Intuit Turbo tax
12.2023 - 05.2024
Guest Service Information Assistant
Virginia Commonwealth University Health
04.2023 - 06.2023
Hotel General Manager
Ramada Hotel
10.2018 - 11.2022
Supervisor
Arc of Greater New Orleans
05.2016 - 05.2018
Care Giver
Family Helpers
03.2016 - 05.2018
Housekeeper/Hospitality
Hampton Inn & Suites
03.2009 - 02.2014
High School Diploma -
Cornerstone Christian Correspondence School
Certification - Phlebotomy
Mindful Practice
Qualifications
- Highly competitive, self starter who is organized, disciplined and goal orientated.
- Quick study with an ability to rapidly achieve organizational integration, easily assimilate job requirements and energetic and self-motivated team player.
- Excellent communication skills demonstrated by ability to work with people of diverse backgrounds.
- Excellent leadership, management, interpersonal, intuitive, and analysis skills.
- Resourceful, committed, versatile, and adaptable.
- Welcome the challenges of solving problems.