Nakiya Ireland
North Las Vegas,NV
Summary
Diplomatic and customer service professional with a strong focus on effective communication and problem-solving. Utilizes a polite and professional demeanor to successfully resolve customer issues and ensure maximum satisfaction. Experienced in consistently surpassing performance goals in fast-paced call center and warehouse environments. Skilled in building positive relationships with customers, fostering loyalty, and delivering exceptional service.
Overview
9
9
years of professional experience
Work History
PCA/HHA
Givings Home Health
05.2022 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Remote Customer Service Representative
VXI Global Solutions
09.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Remote Customer Service Representative
BroadPath Healthcare Solutions
11.2020 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Ticketing
Tj maxx Distribution center
02.2020 - 09.2020
- Reduced response times by implementing efficient ticketing system workflows and automation tools.
- Documented all support activities in ticketing system for accurate record-keeping and easy reference during future incidents.
Picking Packer
Fanatics
09.2019 - 12.2019
- Printed accurate labels and applied to boxes, crates and containers prior to shipment
- Packaged items with appropriate materials to prevent damage during shipping
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Assist in other departments when necessary
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
Customer Returns Processor
Amazon
12.2017 - 08.2019
- Unloaded, inspected, and stored damaged and returned products.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in Software inventory tracking system.
Picking and Packing
Bed bath beyond distribution center
03.2017 - 12.2017
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using hand scanners
- Ensured seamless order fulfillment by establishing accurate picking and packing procedures.
- Reduced order processing time with the implementation of automated picking and packing systems.
Call Center Customer Service Representative
C3 Customer Contact Channels
10.2015 - 08.2016
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Education
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
Las Vegas, NV06.2015
Skills
- Attentiveness
- Adaptive team player
- Self-Confidence
- Emotional Support
- Behavioral Management
- Problem-solving abilities
- Active Listening
- Critical Thinking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
PCA/HHA
Givings Home Health
05.2022 - Current
Remote Customer Service Representative
VXI Global Solutions
09.2021 - 05.2022
Remote Customer Service Representative
BroadPath Healthcare Solutions
11.2020 - 04.2021
Ticketing
Tj maxx Distribution center
02.2020 - 09.2020
Picking Packer
Fanatics
09.2019 - 12.2019
Customer Returns Processor
Amazon
12.2017 - 08.2019
Picking and Packing
Bed bath beyond distribution center
03.2017 - 12.2017
Call Center Customer Service Representative
C3 Customer Contact Channels
10.2015 - 08.2016
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
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