Nakiya Ireland
Las Vegas,NV
Summary
Reliable and results-driven professional with experience in home health care, remote customer service, call center operations, and high-volume warehouse environments. Skilled in customer support, order processing, inventory management, and patient care assistance. Proven ability to work independently in remote settings and meet productivity goals in fast-paced environments. Seeking to contribute strong communication, organization, and problem-solving skills to a growing organization.
Overview
10
10
years of professional experience
Work History
Personal Care Assistant
Givings Home Health
Las Vegas, NV
11.2019 - 09.2025
- Provided direct personal care assistance to clients in home settings
- Assisted with daily living activities including hygiene, mobility, and meal preparation
- Monitored patient condition and reported changes to supervising staff
- Maintained accurate documentation of care provided
- Ensured client safety and comfort at all times
Customer Service Representative
VXI
Remote
09.2021 - 05.2022
- Assisted customers with roadside emergencies including towing and vehicle breakdowns
- Coordinated service providers and ensured timely dispatch
- Documented service details accurately in CRM system
- Maintained high customer satisfaction in high-stress situations
- Met call volume and performance metrics
Customer Service Representative
BroadPath Healthcare
Remote
11.2020 - 04.2021
- Assisted customers with roadside emergencies including towing and vehicle breakdowns
- Coordinated service providers and ensured timely dispatch
- Documented service details accurately in CRM system
- Maintained high customer satisfaction in high-stress situations
- Met call volume and performance metrics
Warehouse Associate
TJ Maxx Distribution Center
North Las Vegas, NV
02.2020 - 09.2020
- Processed and ticketed merchandise for retail distribution
- Verified pricing accuracy and labeling compliance
- Maintained workflow efficiency in high-volume environment
- Followed safety and operational procedures
Warehouse Associate-seasonal
Fanatics
North Las Vegas, NV
09.2019 - 12.2019
- Picked and packed customer orders accurately
- Operated warehouse scanning equipment
- Maintained organized inventory storage
- Met daily productivity and accuracy goals
Returns Processor
Amazon
North Las Vegas, NV
12.2017 - 08.2019
- Inspected and processed returned merchandise
- Updated inventory systems accurately
- Ensured quality control standards were met
- Maintained high processing speed while minimizing errors
Sales Associate-seasonal
Macys
Las Vegas, NV
11.2017 - 01.2018
- Assisted customers with product selection and purchases
- Processed transactions using POS system
- Maintained organized and visually appealing sales floor
- Provided excellent customer service to increase repeat business
Call Center Representative
C3 Customer Contact Channels
Las Vegas,Nv
10.2015 - 08.2016
- Managed high-volume inbound and outbound calls
- Resolved customer complaints and account inquiries
- Entered detailed notes into CRM system
- Met daily performance and call handling targets
Education
High School Diploma -
Canyon Springs High School
North Las Vegas, NVSkills
Customer Service
Remote Call Center Support
Roadside Assistance Coordination
Patient Care Assistance (PCA)
Shipping & Receiving
Order Picking & Packing
Returns Processing
Inventory Control
Data Entry
Microsoft Office
CRM Systems
Conflict Resolution
Time Management
Team Collaboration
Timeline
Customer Service Representative
VXI
09.2021 - 05.2022
Customer Service Representative
BroadPath Healthcare
11.2020 - 04.2021
Warehouse Associate
TJ Maxx Distribution Center
02.2020 - 09.2020
Personal Care Assistant
Givings Home Health
11.2019 - 09.2025
Warehouse Associate-seasonal
Fanatics
09.2019 - 12.2019
Returns Processor
Amazon
12.2017 - 08.2019
Sales Associate-seasonal
Macys
11.2017 - 01.2018
Call Center Representative
C3 Customer Contact Channels
10.2015 - 08.2016
High School Diploma -
Canyon Springs High School