Nakiya Jones
Centennial,CO
Summary
Dedicated coach focused on developing high-achieving teams through strategic training and mentorship. Expertise in recruiting and fostering a unified team culture, while maintaining detailed resource management to enhance program visibility. Committed to cultivating positive relationships with athletes and stakeholders to achieve collective goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Ross Dress for Less
Aurora, CO
12.2023 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote brand image and increase sales.
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Collaborated with team members to achieve store goals and improve inventory management processes.
- Trained new employees on company policies and effective sales techniques, fostering team development.
- Analyzed customer feedback to identify trends and enhance service delivery strategies.
- Implemented promotional displays that increased product visibility and drove customer engagement.
- Led inventory audits, optimizing stock levels and minimizing discrepancies through attention to detail.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
Student Assistant Coach
Eaglecrest High School
Aurora, CO
03.2023 - 05.2025
- Coordinated practice schedules and managed equipment inventory for optimal team performance.
- Organized fundraising events to support team activities and promote school spirit.
- Implemented feedback mechanisms to improve practice efficiency and player engagement.
- Facilitated communication between coaches, parents, and athletes to ensure alignment on goals.
- Collaborated with other coaching staff members to ensure consistent messaging and coaching techniques across the entire program.
- Assisted head coach in creating practice plans and game strategies, resulting in improved wins and losses record.
- Watched athletes for signs of injury, fatigue or other issue and reported concerns to senior coaching staff.
- Served as a mentor to student-athletes both on and off the field, promoting personal growth alongside athletic achievements.
- Maintained accurate records of attendance at practices/games along with any disciplinary actions taken for both player accountability and program integrity.
- Strengthened communication between players and coaches, fostering a positive team environment.
- Promoted good sportsmanship with competing teams on- and off-field.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
Care Giver
The Center At Lincoln
Parker, CO
05.2022 - 08.2022
- Did valuations on the patients.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Student Assistant Coach
Thunder Ridge Middle School
Aurora, CO
02.2019 - 02.2022
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Visited high school campuses to assess upcoming players and recruit top talent.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Developed training programs to enhance student athletic skills and teamwork.
- Mentored student athletes, fostering personal growth and sportsmanship on and off the field.
- Assisted head coach in strategizing game plans and evaluating player performance.
Cashier
Burger King
Aurora, CO
06.2019 - 01.2022
- Managed cash register operations for cash, check, and credit card transactions, maintaining high accuracy.
- Processed cash, card, and check transactions, ensuring seamless completion of customer purchases.
- Tallied cash drawer at the beginning and end of each work shift.
- Assisted customers with applications and in-store technology, enhancing overall shopping experiences.
Education
High School Diploma -
Eaglecrest High School
Centennial, CO05-2022
Skills
- Sales Techniques
- Product Knowledge
- Customer Engagement
- Customer service
- Inventory Management
- Task Management
- Active Listening
- Social Interaction
Timeline
Sales Associate
Ross Dress for Less
12.2023 - Current
Student Assistant Coach
Eaglecrest High School
03.2023 - 05.2025
Care Giver
The Center At Lincoln
05.2022 - 08.2022
Cashier
Burger King
06.2019 - 01.2022
Student Assistant Coach
Thunder Ridge Middle School
02.2019 - 02.2022
High School Diploma -
Eaglecrest High School