Nakiyah Finnie

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

-Performed venipuncture and blood collection procedures according to establish standards.

-Assisted in the preparation of laboratory specimens for analysis and testing .

-Maintained a clean, safe, and organized environment .

• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

-Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.

-Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

-Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.

• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.