Nakiyya Davis
McDonough,GA
Summary
Results-oriented Customer Support Specialist with proven abilities in complaint handling and active listening. Adept at analyzing customer feedback to enhance service delivery and drive satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Bloomingdale's
Atlanta, GA
09.2024 - 05.2026
- Assisted customers with inquiries regarding products, services, and order status.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Processed returns and exchanges while maintaining accurate inventory records.
- Collaborated with team members to improve service delivery and enhance customer experience.
- Collaborated with team members to streamline communication processes across departments.
- Analyzed customer feedback to identify trends, contributing to service improvement initiatives.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Founder & Tax Preparer (Seasonal)
Top Tax Brackets
Atlanta, GA
01.2023 - 04.2026
- Analyzed financial records to verify accuracy of tax returns.
- Assisted clients with tax planning strategies, fostering long-term financial well-being.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Conducted thorough audits of tax documents, improving accuracy and reducing potential liabilities.
- Established operational workflows to enhance tax preparation efficiency.
- Developed strategic marketing initiatives to attract diverse clientele.
- Implemented client management systems to streamline communication and service delivery.
- Prepared and filed individual and business tax returns, ensuring compliance with federal and state regulations.
- Reviewed financial documents to identify deductions and credits, enhancing client tax benefits.
Security Officer
Bannarett Security
Atlanta, GA
05.2023 - 09.2024
- Monitored premises to prevent unauthorized access and ensure safety of customers and staff.
- Conducted regular patrols to identify security risks and enforce company policies effectively.
- Responded promptly to incidents, coordinating with law enforcement as necessary for resolution.
- Trained new security personnel on protocols, emergency procedures, and conflict resolution techniques.
- Collaborated with management to improve safety practices and reduce potential hazards in the workplace.
- Developed incident reports detailing occurrences, ensuring accurate documentation for future reference.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
Gap
Sacramento, CA
06.2018 - 02.2020
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Trained new staff on company policies and customer service protocols to ensure consistency.
- Streamlined communication processes between departments, improving response times to customer requests.
- Implemented feedback mechanisms to gather insights on customer experiences and drive improvements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
High School Diploma -
Henry County High School
McDonough, GA2017
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Conflict resolution
- Active listening
- Payment processing
- Multitasking and organization
- Issue troubleshooting
Timeline
Customer Support Specialist
Bloomingdale's
09.2024 - 05.2026
Security Officer
Bannarett Security
05.2023 - 09.2024
Founder & Tax Preparer (Seasonal)
Top Tax Brackets
01.2023 - 04.2026
Customer Service Representative
Gap
06.2018 - 02.2020
High School Diploma -
Henry County High School