Nakoria Martin
Huntsville,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hair Queen Beauty
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Duncan Donuts
02.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Recreation Assistant
Robert Trent Golf Trail
05.2021 - 08.2021
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Performed light custodial duties to provide clean and inviting facilities.
Education
Bachelor of Science - Education
Alabama A & M University
Normal, AL12.2025
High School Diploma -
Central High School
Phenix City, AL05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Problem Resolution
- Conflict Resolution
References
Evette Hill, Accountant, Montgomery, AL,
(334)354-7757
Lavonda Harriel, Business Owner, Montgomery, AL
(334) 207-5898
Quintoria Martin, Social Worker, Montgomery, AL
(334) 912-3215
Timeline
Customer Service Representative
Hair Queen Beauty
07.2024 - Current
Customer Service Representative
Duncan Donuts
02.2022 - 08.2023
Recreation Assistant
Robert Trent Golf Trail
05.2021 - 08.2021
Bachelor of Science - Education
Alabama A & M University
High School Diploma -
Central High School
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