Nakya Loyd
Meridian,Ms
Summary
Dynamic professional with a proven track record at Marshall Gilmore, excelling in high-stress customer service scenarios and boosting loyalty through empathetic dispute resolution. Skilled in employee training and development, alongside exceptional communication abilities, ensuring efficient decision-making in fast-paced environments. Achievements include significantly enhancing customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Harvest Grill
Marshall Gilmore
Meridian, MS
07.2023 - Current
• serving customers and providing them with the best customer service
Customer Service Representative
Finish Line
Meridian, MS
01.2023 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Business Administration -
Meridian Community College
Meridian, MS05.2023
Skills
- Employee Training and Development
- Communication and Interpersonal Abilities
- Ability to Manage fast pace working
- Decision-Making Competence
Timeline
Harvest Grill
Marshall Gilmore
07.2023 - Current
Customer Service Representative
Finish Line
01.2023 - 06.2023
Associate Of Business Administration -
Meridian Community College