Nakyah Bullock
Summary
Proven leader at McDonald's, adept in cash handling and fostering customer service excellence. Elevated team performance through effective training and mentorship, driving revenue growth. Demonstrated problem-solving prowess, enhancing customer satisfaction and team efficiency. Skilled in decision-making and performance improvement, embodying an energetic and enthusiastic approach. Experienced Shift Manager highly effective at keeping operations running smoothly. Talent for proactively solving problems and keeping team members on task.
Overview
6
6
years of professional experience
Work History
Shift Manager
McDonald's
Riverview, FL
10.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Built relationships with customers and managed accounts to drive revenue and profit.
Crew Member
McDonald's
Tampa, FL
10.2018 - 10.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
Associate of Science - Practical Nursing
Jersey College
Teterboro, NJ06.2025
High School Diploma -
Gaither High School
Tampa, FL05.2020
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Handling Customer Complaints
- Energetic and Enthusiastic
- Customer Service
- Performance Improvement
Timeline
Shift Manager
McDonald's
10.2019 - Current
Crew Member
McDonald's
10.2018 - 10.2019
Associate of Science - Practical Nursing
Jersey College
High School Diploma -
Gaither High School