Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nakye Serna

Nakye Serna

Arlington,TX

Summary

Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in any service role.

Overview

2
2
years of professional experience

Work History

Door-to-Door Sales Representative

Caliber Smart
02.2025 - 08.2025
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.

Server

Ellies
09.2024 - 02.2025
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Kitchen Assistant

Laredo Tacos
06.2024 - 08.2024
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by maintaining clean and organized workstations.

Server

IHOP
12.2023 - 05.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Klein Collins High School
Spring, TX

Skills

  • Building rapport
  • Persuasion techniques
  • Objection handling
  • Customer service
  • Attention to detail
  • Upselling
  • Problem-solving
  • Multitasking
  • Excellent communication

Timeline

Door-to-Door Sales Representative

Caliber Smart
02.2025 - 08.2025

Server

Ellies
09.2024 - 02.2025

Kitchen Assistant

Laredo Tacos
06.2024 - 08.2024

Server

IHOP
12.2023 - 05.2024

Klein Collins High School

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