Nakyia Bonds
Macon,US
Summary
Results-driven Sales Associate with extensive experience in maintaining inventory efficiency and enhancing customer interactions via targeted marketing initiatives. Proficient in package handling and compliance with safety standards, as demonstrated at Cox Forward Fulfillment Center. Noted for superior organizational skills and clear communication, dedicated to achieving performance targets.
Overview
3
3
years of professional experience
Work History
Patient Dining Associate
Atrium Health
06.2023 - 11.2023
- Assists in the delivery of meals to patients.
- Takes meal orders from patients, ensuring choices and preferences.
- Tracks and manages inventory, ordering supplies as needed.
- Ensures compliance with dietary restrictions and nutritional guidelines.
- Maintains a clean and organized work environment.
- Implemented digital ordering system, reducing errors and improving efficiency.
- Improved patient satisfaction scores by 15% through effective scheduling, leading to measurable improvements in customer satisfaction ratings.
- Collaborated with dietitians to develop personalized dining plans and coaching for nurses, contributing to positive dining experiences.
Sales Associate
Citi Trends
10.2024 - 11.2024
- Delivered above-average sales targets consistently.
- Trained and mentored new team members, improving team output, and ensuring money back change.
- Achieved 100% customer satisfaction ratings through excellent service.
- Maintained a clean and organized work environment.
- Assisted in inventory management, reducing shrinkage by 20%.
- Implemented new sales strategies, increasing revenue by 10% within three months.
- Developed and implemented a customer loyalty program, increasing repeat business by 25%.
- Collaborated with marketing team to develop promotional campaigns, resulting in a 15% increase in foot traffic.
Package Handler/Warehouse Worker
Kohls Distribution Center
08.2024 - 11.2024
- Organized incoming packages by size, class, destination, and other specifications.
- Ensured compliance with special regulations regarding hazardous materials handling.
- Transported materials between loading docks, delivery vehicles, and point-of-sale facilities.
- Handled all products according to company guidelines.
- Participated in regular safety meetings and training sessions.
FedEx Package Handler
Fed Ex Ground
02.2022 - 02.2023
- Collaborated with team members on tasks such as sorting returns and damaged items.
- Maintained a consistent inventory for shipping requirements and handled all special needs.
- Handled materials for cross-docking, receiving, and shipping products.
- Prepared and sent loss damage reports to supervisors immediately upon discovery.
Customer service representative
GEICO
11.2024 - 07.2025
- Provided exceptional customer support by actively listening to customers, resolving to respond their confusion and inquiries.
- Resolved customer disputes efficiently, often resulting in repeat customers and enhancing customer service quality.
- Analyzed customer feedback to identify areas for improvement, implementing corrective actions that resulted in measurable business improvements.
- Cultivated a strong client relationship by providing excellent support, leading to increased customer retention and satisfaction.
Education
No Degree - Psychology
Columbus State University
Columbus, GAHigh School Diploma -
Northeast High School
Macon, GA01.2017
Skills
- Packaging and cleaning
- Heavy lifting and loading
- Cashiering and customer service
- Food safety and preparation
- Sanitation practices
- Strategic planning and goal setting
- Patient chart management
- Performance improvement strategies
- Healthcare knowledge
Timeline
Customer service representative
GEICO
11.2024 - 07.2025
Sales Associate
Citi Trends
10.2024 - 11.2024
Package Handler/Warehouse Worker
Kohls Distribution Center
08.2024 - 11.2024
Patient Dining Associate
Atrium Health
06.2023 - 11.2023
FedEx Package Handler
Fed Ex Ground
02.2022 - 02.2023
No Degree - Psychology
Columbus State University
High School Diploma -
Northeast High School
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