Nakyla-Rose Jones
Schenectady,NY
Summary
Dedicated and reliable professional with experience in hospitality, transportation, and customer service. Skilled in managing daily operations, assisting with staff training, and maintaining a high level of customer satisfaction. Known for a strong work ethic, adaptability, and the ability to perform well in fast-paced environments. Committed to providing excellent service and supporting team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Package Handler (Loader/Unloader)
UPS
Latham, NY
10.2025 - Current
- Sorted, loaded, and unloaded packages for delivery.
- Kept inventory organized and accurate.
- Worked with team members to improve speed and safety.
- Followed all safety and handling procedures.
Deicer Agent
Albany International Airport
Albany, NY
09.2025 - Current
- Operated deicing equipment to prepare aircraft for safe departure.
- Followed FAA and airport safety procedures to prevent delays.
- Communicated with flight crews and ground staff for smooth operations.
- Kept detailed records and reported equipment or safety issues.
Warehouse Associate
Amazon
Cohoes, NY
10.2024 - Current
- Picked, sorted, loaded, and unloaded packages to support daily operations.
- Assisted drivers with loading and dispatch to ensure smooth workflow.
- Directed traffic on the lot to maintain safety.
- Worked with team members to meet productivity goals and keep the area clean.
Assistant Manager
Speedway
Schenectady, NY
09.2025 - 10.2025
- Supervise daily store operations including cash handling, inventory management, and shift scheduling
- Train, support, and evaluate team members to maintain excellent customer service and workplace efficiency
- Resolve customer concerns quickly and professionally to ensure satisfaction
- Enforce company policies, safety procedures, and loss prevention practices
Porter (side Job)
IValet
Schenectady, NY
05.2025 - 06.2025
- Collect trash from residential buildings as part of daily valet service
Assistant Teacher
Little Minds Daycare
Latham, NY
10.2024 - 01.2025
- Supported the Lead Teacher with lessons and daily routines for infants and toddlers.
Helped promote learning, safety, and positive behavior in the classroom.
Communicated with parents and assisted with lesson planning and child care.
Assistant Teacher
Kidz Korner
Schenectady, NY
07.2024 - 10.2024
- Supported classroom activities for infants through kindergarten-age children.
Helped with lessons, routines, and behavior management.
Assisted teachers and ensured a safe, organized learning environment.
Inspector / Housekeeping Assistant Manager
Courtyard by Marriott
Clifton Park, NY
07.2022 - 07.2024
- Managed housekeeping operations and staff, ensuring cleanliness and guest satisfaction.
Conducted inspections, coordinated with teams, and handled guest issues.
Maintained inventory and enforced safety and sanitation standards.
Housekeeping Assistant Manager
Best Western
Clifton Park, NY
06.2021 - 07.2022
- Supported housekeeping management with scheduling, training, and staff performance.
Ensured cleanliness and maintenance of guest and public areas.
Addressed guest concerns and coordinated with hotel departments for efficiency.
Housekeeper
Homewood Suites by Hilton
Saratoga, NY
05.2020 - 06.2021
- Cleaned guest rooms and common areas, maintaining high hygiene standards.
Managed linens, supplies, and deep cleaning tasks.
Reported maintenance issues and ensured a welcoming environment.
Education
Diploma -
Schenectady High School
Schenectady, NY05.2022
Skills
- Hospitality & Housekeeping: Cleaning & sanitation, hotel operations, guest relations, service recovery, quality control, inspections, inventory management, staff scheduling, policy enforcement, safety compliance (OSHA, Health & Education Standards)
- Leadership & Team Management: Team leadership, staff training & evaluation, conflict resolution, time management, communication, organization
- Early Childhood Education: Lesson planning, curriculum support, classroom organization, student supervision, behavior management, child development, parent & family engagement, infant & toddler care
- Logistics & Warehouse Operations: Package handling, picking/sorting/unloading, delivery coordination, outdoor team management, traffic control
- Technical Skills: Microsoft Office, educational technology tools
Certification
VIITA BPL INSPECTOR
SECURITY LICENSE
TEACHING CERTIFICATE
Timeline
Package Handler (Loader/Unloader)
UPS
10.2025 - Current
Deicer Agent
Albany International Airport
09.2025 - Current
Assistant Manager
Speedway
09.2025 - 10.2025
Porter (side Job)
IValet
05.2025 - 06.2025
Assistant Teacher
Little Minds Daycare
10.2024 - 01.2025
Warehouse Associate
Amazon
10.2024 - Current
Assistant Teacher
Kidz Korner
07.2024 - 10.2024
Inspector / Housekeeping Assistant Manager
Courtyard by Marriott
07.2022 - 07.2024
Housekeeping Assistant Manager
Best Western
06.2021 - 07.2022
Housekeeper
Homewood Suites by Hilton
05.2020 - 06.2021
Diploma -
Schenectady High School