NAKYRA BILLS
Harrison Township
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Wider Circle
Redwood City, CA
08.2025 - 07.2026
- Executed multitasking, problem-solving, and time-management skills to efficiently handle customer inquiries in a fast-paced environment.
- Verifying identity of client before any confidential information is given.
- Meeting call volume and performance goal daily.
- Data entry and documentation of interactions to maintain accurate member records in company databases and CRM systems.
- Built positive relationships with members through professional communication and active listening.
- Resolving member issues efficiently by identifying needs and providing appropriate solutions.
Customer Support Representative
Healthpilot
Nashville, TN
10.2023 - 07.2025
- Active listening and communication skills.
- Handling live chats, follow ups, emails in a timely manner.
- Maintained secure records and followed data privacy procedures.
- Verified customer and member identities while maintaining confidentiality and compliance with company policies.
- Providing product or service information making it easier for elderly members and customers for healthy insurance needs.
- Conducted outbound and inbound calls to customers to provide information, resolve concerns, and ensure customer satisfaction.
Customer Service Representative
Health Net
Cape Canaveral, FL
03.2021 - 09.2023
- Managed inbound and outbound calls to address customer inquiries and issues.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Verifying customers' insurance information and coverage.
- Utilized electronic health records and computer systems to document interactions and update members' and customers' information.
- Built positive relationships with members and customers through active listening, empathy, and effective communication.
- Communication with members, families, and healthcare professionals to provide information and coordinate services.
Education
Diploma - Diploma
Oak Park High School
MI12-2014
Skills
- Multitasking across platforms
- Active Listening
- Problem-Solving Abilities
- Data Management
- Positive demeanor
- Multitasking
- Task Prioritization
- Decision-Making
- Microsoft Office
- Computer Skills
- Typing
- Relationship management
- Trust Building
- Friendly, Positive Attitude
- Multitasking Abilities
Timeline
Call Center Representative
Wider Circle
08.2025 - 07.2026
Customer Support Representative
Healthpilot
10.2023 - 07.2025
Customer Service Representative
Health Net
03.2021 - 09.2023
Diploma - Diploma
Oak Park High School