Nakyra Durant
SAN AUGUSTINE,TX
Summary
Highly motivated individual with 10+ years of excellent customer service and leadership experience. Seeking new opportunities to grow expertise in cybersecurity fields. Skilled in software applications, handling challenging work, and time management. Responsible and motivated student ready to apply education in the workplace.
Overview
1
1
year of professional experience
Work History
Warehouse Associate
Worldwide Flight Services
Phoenix, AZ
07.2022 - 10.2022
- Prepared orders for shipment by picking, packing, and uploading items.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pods and airplanes.
Customer Service Representative
24-7 Intouch - Mesa
07.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Thomas Jefferson High School
Cedar Rapids, IASome College (No Degree) - Information Technology
University of Phoenix
Tempe, AZSkills
- RELATIONSHIP BUILDING AND MANAGEMENT
- SALES
- STRONG COMMUNICATION
- DETAIL-ORIENTED
- MOTIVATED SELF-STARTER
- PROBLEM- SOLVING
- Incident Response
- Information assurance
- Penetration Testing
- Data Encryption
- Application security
- Cybersecurity frameworks
Additional Information
REFERENCES
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Professional
References
References available upon request.
Timeline
Warehouse Associate
Worldwide Flight Services
07.2022 - 10.2022
Customer Service Representative
24-7 Intouch - Mesa
07.2021 - 01.2022
High School Diploma -
Thomas Jefferson High School
Some College (No Degree) - Information Technology
University of Phoenix
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