Nakysha Hawkins
Washington
Summary
Dedicated and versatile professional with 10+ years of experience spanning security operations, administrative support, and youth education. Adept at managing sensitive data, supporting individualized education plans (IEPs), and delivering exceptional customer service. Proven ability to adapt in high-pressure environments, foster collaborative relationships, and implement safety protocols with integrity and precision. Technologically skilled and committed to continuous growth, team success, and organizational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Substitute Teacher
RocketShip Legacy Prep
Washington, DC
11.2025 - Current
- Facilitated engaging learning experiences for diverse student populations in a dynamic classroom environment.
- Implemented lesson plans effectively, adapting to individual student needs and learning styles.
- Collaborated with regular teachers to maintain continuity of instruction and classroom management strategies.
- Monitored student progress, providing constructive feedback to enhance academic performance and engagement.
Community Support Worker
Universal Support Agency
Washington, DC
11.2025 - 03.2026
- Provided compassionate support to individuals with diverse needs, enhancing overall well-being.
- Developed personalized care plans in collaboration with clients and families, ensuring tailored assistance.
- Conducted regular assessments of client progress, adjusting support strategies as needed for effectiveness.
- Coordinated community resources and services, fostering connections for clients to improve their quality of life.
Security Officer
Allied Universal
Washington, DC
07.2024 - 02.2025
- Performed site-specific patrols, maintained high-visibility presence, and enforced safety procedures.
- Responded to incidents calmly and effectively; ensured compliance with emergency protocols.
- Delivered exceptional customer service in high-traffic settings.
Safety Ambassador
Pchange Protective Services
New Carrollton, MD
11.2023 - 07.2024
- Secured and monitored the premises overnight at Arthur Capper Senior Apartments, ensuring safety and security.
- Conducted hourly building patrols to ensure the premises remained secure and reported any incidents or irregularities.
- Regularly updated the security feed after each walkthrough to document the status of the building and any potential concerns.
- Monitored foot traffic across the site, identifying and addressing any safety issues.
- Acted as the point of contact for residents and guests, communicating effectively to ensure they felt welcome and informed about the building’s policies.
Field Technician
Contract Callers, Inc. (CCI)
New Carrollton, MD
10.2022 - 10.2023
- Executed over 50 daily service orders, including utility disconnections for delinquent accounts.
- Maintained real-time data logs using Toughbook systems.
- Ensured professionalism during customer engagements in the field.
Dedicated Aide
Friendship Public Charter Schools
Washington, DC
01.2020 - 05.2022
- Supports the creation of environments and instructional opportunities that meet the needs of diverse learners
- Provides individualized behavior and academic supports to improve children’s achievement of individual academic and behavioral goals in support of children’s IEP goals
- Consistently implements behavioral and academic strategies outlined in children’s IEPs
- Uses information and data from a variety of sources to understand children’s instructional needs and progress against IEP goals
- Maintains records and documentation
- Keeps other members of the classroom teaching team, appropriate service providers, and families informed of progress and challenges regarding the student
- Ensures a safe, clean, attractive and engaging centers-based classroom that encourages both exploration and complex play for children with special needs
Delivery Driver
Instacart
Washington, DC
03.2020 - 03.2021
- Start the instacart shopper app, and accept the batch
- Check live chat and other avenues to determine customers’ orders
- Look through order details to determine what may or may not be available
- Recommend added items to customers in order to complete order
- Provide clients with information and help on certain products
- Confirm customers’ orders, and inquire into additional requirements
- Lock customers’ orders, and provide them with delivery timelines
- Handpick items on customers’ lists, in the right order
- Ensure that they are properly placed into carts, and delivered timely
Delivery Driver
DoorDash
Washington, DC
03.2020 - 02.2021
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
- Check work orders to determine details of pick-up and delivery.
- Drive my own vehicle to retrieve, and order food items as listed in the work order.
- Call customers to clear any confusions regarding quantities, or preferences
Cashier
Harris Teeter
Washington, DC
12.2018 - 01.2020
- Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience.
- Follow correct bagging procedures, and provide carryout and parcel pickup service.
- Deal with problems involving a few concrete variables in standardized situations.
- Operate systems by providing customers with quick and fast service.
Sales Representative
MetroPCS
Washington, DC
09.2016 - 11.2019
- Delivered fast and friendly service; adhered to customers needs
- Handled transactions and resolved minor customer issues with professionalism
- Maintained a strong knowledge of company products and services
Customer Service Specialist
Best Buy
Reston, VA
10.2017 - 12.2017
- Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service
- Maintain professional communication with customers and peers while using cross-functional company resources and tools
- Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions
- Ensure Front of Store cleanliness and merchandising standard execution
Data Entry
Personnel Results
Largo, MD
01.2016 - 10.2016
- In charge of recruitment for nursing staff
- Entered confidential healthcare data; verified insurance documentation.
- Supported recruitment and HR functions with attention to accuracy and HIPAA compliance.
Admin Support
Department of Transportation
Washington, DC
06.2015 - 08.2016
- Provided support services to the office through the use of a personal computer, using Microsoft Word and Excel as well as other sources
- Managed databases, prepared reports, and supported communication tasks.
- Ensured timely and accurate document filing, responding to internal requests efficiently.
Summer Bridge Peer Counselor
Summer Youth Employment Program
Washington, DC
06.2011 - 08.2014
- Led writing and reading workshops for incoming high school students.
- Graded assessments and assisted in curriculum restructuring.
- Facilitate weekly study sessions for Summer Bridge students
Education
Social Work
University of District Columbia
Washington, DC01.2020
Early Childhood Education
Livingstone College
Salisbury, NC01.2016
High School Diploma - undefined
Friendship Collegiate Academy
Washington, DC06.2014
Skills
- Curriculum Assistance & Lesson Planning
- Security Operations & Emergency Response
- Microsoft Office Suite (Word, Excel, Outlook)
- Commercial driving
- Customer Service Excellence
- Child & Youth Development (IEPs, Special Education)
- Conflict Resolution & Communication
- Administrative Support & Data Entry
- Relationship building and management
- Adaptable
- Classroom management
- Complex Problem-solving
Certification
- First Aid Certification
- CPR Certification
- Driver's License March 2019 to October 2026
- Guard Card September 2024 to September 2026
- Security Officer License
Timeline
Substitute Teacher
RocketShip Legacy Prep
11.2025 - Current
Community Support Worker
Universal Support Agency
11.2025 - 03.2026
Security Officer
Allied Universal
07.2024 - 02.2025
Safety Ambassador
Pchange Protective Services
11.2023 - 07.2024
Field Technician
Contract Callers, Inc. (CCI)
10.2022 - 10.2023
Delivery Driver
Instacart
03.2020 - 03.2021
Delivery Driver
DoorDash
03.2020 - 02.2021
Dedicated Aide
Friendship Public Charter Schools
01.2020 - 05.2022
Cashier
Harris Teeter
12.2018 - 01.2020
Customer Service Specialist
Best Buy
10.2017 - 12.2017
Sales Representative
MetroPCS
09.2016 - 11.2019
Data Entry
Personnel Results
01.2016 - 10.2016
Admin Support
Department of Transportation
06.2015 - 08.2016
Summer Bridge Peer Counselor
Summer Youth Employment Program
06.2011 - 08.2014
Social Work
University of District Columbia
Early Childhood Education
Livingstone College
High School Diploma - undefined
Friendship Collegiate Academy