Nala Harris
Orlando,FL
Summary
Dedicated service professional with expertise in training and customer service. Proven ability to enhance workflow and resolve issues efficiently, contributing to improved team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Service Professional
Longhorn Steakhouse
Orlando, Florida
07.2022 - Current
- Assisted in training new employees on service standards and procedures.
- Handled customer inquiries and resolved issues promptly and professionally.
- Set up dining areas for special events and large parties as needed.
- Maintained up-to-date knowledge of product information, pricing, promotions, inventory availability, and special orders.
Prep Cook/ Trainer
Chili's Bar and Grill
Orlando, Florida
11.2020 - 08.2022
- Trained new prep cooks on food safety protocols and kitchen procedures.
- Assisted in managing inventory by tracking supplies and initiating reorders.
- Provided performance feedback to staff, identifying areas for improvement.
- Monitored and recorded training activities to evaluate program effectiveness.
Prep Cook
Walt Disney World Resort
Orlando, Florida
05.2016 - 03.2020
- Prepared dishes in a fast-paced environment, ensuring high customer satisfaction alongside teammates.
- Ensured consistent quality and accuracy in daily dish preparation, contributing to overall customer satisfaction.
- Collaborated with team members to streamline daily kitchen operations, enhancing workflow and service speed.
- Managed inventory through regular stock assessments and timely restocking to ensure supply availability.
Pharmacy Technician
Walgreen's Pharmacy
Orlando, Florida
03.2018 - 01.2019
- Assisted pharmacists in preparing medications and managing inventory to ensure timely service.
- Collaborated with healthcare providers to resolve prescription-related issues, enhancing patient care.
- Operated pharmacy management software for accurate tracking of prescriptions and patient records.
- Entered data for patient profiles, billing information, and prescription orders into pharmacy software to maintain accurate records.
Education
Associate of Science - Business Management
Valencia College
Orlando, FL01-2017
Bachelor of Science - Human Resources Management
Valencia College
Orlando, FL06-2026
Skills
- Customer service excellence
- Project coordination
- Stock management
- Data management
- Team collaboration
- Conflict resolution
- Employee training and development
References
- Store Manager of Longhorn Steakhouse- David Merrihew (407)351-4679
- Assistant Manager at Walt Disney - Surien Hoeck (386)405-9651
- Assistant Manager at Walgreens - Samantha Petz (407)690-8110
Timeline
Service Professional
Longhorn Steakhouse
07.2022 - Current
Prep Cook/ Trainer
Chili's Bar and Grill
11.2020 - 08.2022
Pharmacy Technician
Walgreen's Pharmacy
03.2018 - 01.2019
Prep Cook
Walt Disney World Resort
05.2016 - 03.2020
Associate of Science - Business Management
Valencia College
Bachelor of Science - Human Resources Management
Valencia College