NALA HUFF
Houston,TX
Summary
Dynamic and dedicated professional with extensive experience in customer service, administrative management, and child case management. Proven track record of excellence as a Call Representative and Customer Service Representative, adept at delivering high-quality support and resolving customer inquiries efficiently. Skilled Administrative Manager with a strong background in office operations, staff supervision, and process optimization. Compassionate Child Case Manager with expertise in providing comprehensive care and support to children and families. Exceptional communicator and problem solver, committed to fostering positive relationships and driving organizational success.
Overview
4
4
years of professional experience
Work History
Child Case Manager
DWFS
12.2023 - Current
- Monitored children's activities to verify safety and wellbeing.
- Maintained timely documentation of case activities, enabling accurate tracking of progress and outcomes.
- Offered guidance and support to parents, empowering them to make informed decisions regarding their child''s care plan.
- Monitored progress of children under care, adjusting case plans accordingly for maximum results.
Customer Service Representative
Amazon
07.2022 - 11.2023
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants
- confidentially maintaining customer information such as Account numbers, card numbers and personal identification information.
- On average answering between 25-30 calls per day depending on the customers need and support.
Administrative Manager
Penske
12.2021 - 07.2022
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Managed time sheets for employee work hours
- Taking on extra task such as warehouse employee operations making sure breaks were taken at right times and returned at appropriate times.
Customer Service Specialist
UNFI, United Natural Foods
09.2020 - 11.2021
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Provided primary customer support to internal and external customers.
- Handled a mixture of calls and/or emails of customer information or support needed.
- Provided Bill of ladings and item/quality checks for customers who came to pick up shipments
- Provided Bill of ladings and item/quality checks for customers who came to pick up shipments
- On average helping 40-50 customers daily with order processing or shipment
Education
High School Diploma -
Canyon Springs
Moreno Valley, CA06.2020
Skills
- Dependable and Responsible
- Teamwork and Collaboration
- Multitasking Abilities
- Attention to Detail
- Organization and Time Management
- Excellent Communication
- Active Listening
- Flexible and Adaptable
- Team building
- Wrapping and Boxing
- Excellent Driving Record
- Material Handling
- Loading and Unloading
- Inventory Organization
- Warehouse Operations
- Product Verification
- Health and Safety
- Freight Labeling
- Data Accuracy
- Social and Academic Development
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Child Welfare Knowledge
- Sendesk , sale force and slack
- Family engagement
- Microsoft excel
- Netsuite
- Volunteer Management
Timeline
Child Case Manager
DWFS
12.2023 - Current
Customer Service Representative
Amazon
07.2022 - 11.2023
Administrative Manager
Penske
12.2021 - 07.2022
Customer Service Specialist
UNFI, United Natural Foods
09.2020 - 11.2021
High School Diploma -
Canyon Springs
Similar Profiles
Gerardo GutierrezGerardo Gutierrez
Machine Operator at BechtelMachine Operator at Bechtel
Hailey BarnetteHailey Barnette
Lifeguard at American Pools of HoustonLifeguard at American Pools of Houston
Elizabeth CueroElizabeth Cuero
Childcare Lead Teacher at C & D's Stepping Stone CenterChildcare Lead Teacher at C & D's Stepping Stone Center
Malcolm ConeoMalcolm Coneo
Life Insurance Agent at Bankers Life Insurance Company Of AmericaLife Insurance Agent at Bankers Life Insurance Company Of America
SHELBY CLARKSHELBY CLARK
Child Case Manager at Saginaw Psychological ServicesChild Case Manager at Saginaw Psychological Services