NALA MATHERSON
Bayonne,NJ
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Millennium Staffing Services
08.2022 - 04.2023
- Delivered fast, friendly, and effective service for customer inquiries and complaints
- Resolved escalated issues while maintaining a positive and professional demeanor
- Ensured smooth daily operations by updating accounts and managing administrative tasks
Sales Associate
Guess Accessories
02.2021 - 01.2023
- Assisted customers in locating products, answered questions, and recommended solutions
- Followed store procedures to manage returns, exchanges, and promotional transactions
- Provided product knowledge to boost sales and ensure customer satisfaction
Restaurant Hostess
Stage House
01.2021 - 05.2021
- Warmly greeted guests, managed reservations, and coordinated seating for efficient flow
- Handled phone inquiries and takeout orders with professionalism and accuracy
- Supported serving staff to maintain a welcoming dining environment
Education
Associate’s Degree - Culinary Arts
Hudson County Community College
09.2025
High School Diploma - undefined
Weequahic High School
Newark, NJ01.2019
Skills
- Customer Service & Guest Relation
- Project Coordination
- Account Management & Updates
- Mail Sorting & Administrative Support
- Shipping & Receiving
- Inventory Control & Loss Prevention
- Retail Sales Expertise
- Childcare (Infant & Toddler Specialist)
- Elder Care & Personal Support
- Corporate Cleaning & Sanitation
- Microsoft Office Suite Proficiency
- Multiline Phone System Management
- Team Collaboration
- Problem Solving & Conflict Resolution
- Appointment Scheduling
Timeline
Customer Service Associate
Millennium Staffing Services
08.2022 - 04.2023
Sales Associate
Guess Accessories
02.2021 - 01.2023
Restaurant Hostess
Stage House
01.2021 - 05.2021
High School Diploma - undefined
Weequahic High School
Associate’s Degree - Culinary Arts
Hudson County Community College
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