Nala Devi Mattai-Mohabir
Ozone Park,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Shipping Clerk
General Workforce Inc.
96-16 101st Ave, Queens, NY
03.2023 - 05.2023
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Medical Records Clerk
Dr. Balwant Singh's Hospital
314 East Street, South Cummingsburg, G/Town Guyana
12.2020 - 09.2021
- Registration of births and deaths
- Filing of inpatient Charts, R-rays, CT-Scans, MRI films ands report books (ward)
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed charts and flagged incomplete or inaccurate information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Maintained accuracy, completeness and security for medical records and health information.
- Researched and compiled statistical data to support cost control and care improvement initiatives.
- Participated in ongoing training and development programs and monthly inspections.
Online Support Representative Supervisor
Superbet Head Office
08.2016 - 07.2019
- Provided Customer Support via phone, social media, email and visitors but not restricted to those platforms.
- Assisted clients if they have problems with unpaid coupons, pending slips, online games. (All website related issues)
- Hourly based check status of reported issue's and procedure.
- Worked flexible hours; night, weekend, and holiday shifts.
- Supervised and ensured company policies were adhered to and quality customer service provided (internally and externally).
- Staff performance evaluation and verbal reprimand.
- Conducted meetings and addressed staff grievances/complaints.
- Planning and execution of assigned tasks and delegation responsibilities to staff.
- Liaison with departments to ensure effective communication.
- Attended to player card incidents/ printing of cards/ completion of payer card registration.
- Testing of website and completion of checklist report
- Completion and submission of data analysis report (weekly & monthly)
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
High School Diploma -
West Demerara Secondary School
Klien Pouderoyen, West Bank Demerara. Guyana09.2008
Skills
- Warehouse Training
- Shipment Sorting
- Customer Experience
- Performance Goals
- Professional Relationships
- Maintaining Quality Assurance Standards
- Customer Support
- Materials Requisition
- Workplace Safety
Certification
I've earned recognized certificates from different colleges upon completion of the following online courses via Coursera:
- Preparing to Manage Human Resources - University Of Minnesota
- Recruiting, Hiring & onboarding Employees- University Of Minnesota
- Managing Employee Performance - University Of Minnesota
- Business English: Management & Leadership - Arizona State University
- Covid -19 Contact Tracing - John Hopkins University
Timeline
Warehouse Shipping Clerk
General Workforce Inc.
03.2023 - 05.2023
Medical Records Clerk
Dr. Balwant Singh's Hospital
12.2020 - 09.2021
Online Support Representative Supervisor
Superbet Head Office
08.2016 - 07.2019
High School Diploma -
West Demerara Secondary School