Nalainee Anaya
Phoenix,AZ
Summary
Methodical team member with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to help my team achieve company goals.
Overview
6
6
years of professional experience
Work History
Hostess/ Busser
Pizza Heaven Bistro
Phoenix, AZ
08.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Food Handler/Cashier
Aranda's Catering
Sacaton, AZ
02.2020 - 07.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Maintained high customer satisfaction levels by preparing orders accurately
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Created price tags and merchandise signs
- Reviewed new promotions and monitored price changes
- Collected and authorized payments of guests.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Worked flexible schedule and extra shifts to meet business needs
Cashier
Michaels
Phoenix, AZ
10.2021 - 03.2022
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Pathways in Eduucation
Phoenix, AZ11.2022
Skills
- Active Listening and Communication
- Warm and Welcoming
- Menu Memorization
- Time Management
- Table Bussing
- Guest Satisfaction
Timeline
Cashier
Michaels
10.2021 - 03.2022
Hostess/ Busser
Pizza Heaven Bistro
08.2021 - Current
Food Handler/Cashier
Aranda's Catering
02.2020 - 07.2022
High School Diploma -
Pathways in Eduucation