Nalani Sinclair
Glendale,AZ
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
Boba Tea Company
07.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Educated coworkers and customers about new products.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Internship Student
Labxpress
11.2022 - 12.2022
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
- Monitored patients for reactions and verified sample quality.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
Education
Phlebotomy
Pima Medical Institute
Phoenix, AZ12.2022
High School Diploma -
Ironwood High School
Glendale, AZ05.2022
Skills
- Billing and Payment Processing
- Front Counter Maintenance
- Team Leadership
- Social Perceptiveness
- Stress Management
- Tracking Specimens
- Quality Control Guidelines
- Proper Storage Procedures
- Sharps Disposal
- Blood Sample Collection
- Time Management
- Data Entry
Certification
- National Healthcare Association certified as a Phlebotomy Technician
Timeline
Internship Student
Labxpress
11.2022 - 12.2022
Barista
Boba Tea Company
07.2022 - Current
Phlebotomy
Pima Medical Institute
High School Diploma -
Ironwood High School
- National Healthcare Association certified as a Phlebotomy Technician
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