Nalee Vang
Sacramento,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Golden 1 Credit Union
12.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Beauty Advisor
Ulta Beauty Inc.
02.2019 - 02.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Trained new staff in product knowledge and customer service protocols.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Assistant Manager
Carl's Jr
09.2014 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
N/A - Health Sciences
California State University - Sacramento
Sacramento, CAN/A - Undeclared
Cosumnes River College
Sacramento, CASkills
- Call Management
- Product Knowledge
- Paperwork Processing
- Data Entry
- System Implementation
- Call Center Operations
- Clerical Support
- Conflict Resolution
- Team Development
- Quality Control
Timeline
Customer Service Representative
Golden 1 Credit Union
12.2019 - Current
Beauty Advisor
Ulta Beauty Inc.
02.2019 - 02.2020
Assistant Manager
Carl's Jr
09.2014 - 11.2019
N/A - Health Sciences
California State University - Sacramento
N/A - Undeclared
Cosumnes River College
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