Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nalih Applegate

Raymondville,MO

Summary

Driven by a passion for excellence in customer service, I honed my skills at KFC, mastering customer service process improvement and fostering a supportive environment. My proactive approach led to significant enhancements in customer satisfaction, leveraging both my deep understanding of customer service and my ability to resolve issues with professionalism and efficiency. I worked multiple positions to help broaden my work experience and was able to meet all tasked requested by management.

Overview

1
1
year of professional experience

Work History

Customer Service

KFC
08.2023 - 07.2024
  • Collaborated with customer service team to achieve seamless customer experience.
  • Met sales goals by offering excellent customer service.
  • Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
  • Resolved customer service issues with timely and professional resolutions.
  • Met customer service objectives by providing superior customer service to English -speaking customers.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Maintained excellent customer service and positive attitude.
  • Provided sales and customer service assistance to walk-in traffic
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Resolved customer service escalations to promote mutually beneficial outcomes.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Anticipated guests' needs and delivered excellent customer service.
  • Provided excellent customer service while meeting challenging time goals.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Assisted customers by providing exceptional customer service and processing transactions.
  • Greeted customers warmly to provide exceptional customer service.
  • Collaborated with other areas to provide quality, seamless customer service.

Education

GED -

Spokane High School
Spokane, MO
08.2024

Raymondville Elementary
Raymondville, MO
05.2020

Skills

  • Customer Service Process Improvement
  • Customer service background
  • Excellent customer service
  • Customer service understanding
  • Customer service and support

Languages

American Sign Language
Limited Working

Timeline

Customer Service

KFC
08.2023 - 07.2024

GED -

Spokane High School

Raymondville Elementary
Nalih Applegate