Hello, my name is Naline Cardona. I am a mother of three and currently pursuing an Master's in Business Administration at Florida Technical College, with an expected graduation date of April 2026. I am proud to be the first in my family to pursue higher education, a milestone that holds great significance for me.
Since 2014, I have been employed part-time in my family’s business. While construction has not been my primary area of interest, my academic background has significantly enhanced my ability to contribute effectively in my role.
I see myself as a dynamic and results-driven professional with a solid track record at Cardona Home Services LLC, where I’ve gained valuable experience in project management and customer service. I’m skilled in budgeting and confident in making decisions that help improve day-to-day operations and keep our clients happy.
As a Customer Service Representative, I bring strong communication skills—both written and verbal—along with active listening and a problem-solving mindset. I focus on creating a positive experience for each customer by really understanding their needs and offering solutions that feel personal and helpful. My goal is always to build trust and loyalty by being attentive, responsive, and service-driven.