Naline Cardona
Seffner,FL
Summary
Hello, my name is Naline Cardona. I am a mother of three and currently pursuing an Master's in Business Administration at Florida Technical College, with an expected graduation date of April 2026. I am proud to be the first in my family to pursue higher education, a milestone that holds great significance for me.
Since 2014, I have been employed part-time in my family’s business. While construction has not been my primary area of interest, my academic background has significantly enhanced my ability to contribute effectively in my role.
I see myself as a dynamic and results-driven professional with a solid track record at Cardona Home Services LLC, where I’ve gained valuable experience in project management and customer service. I’m skilled in budgeting and confident in making decisions that help improve day-to-day operations and keep our clients happy.
As a Customer Service Representative, I bring strong communication skills—both written and verbal—along with active listening and a problem-solving mindset. I focus on creating a positive experience for each customer by really understanding their needs and offering solutions that feel personal and helpful. My goal is always to build trust and loyalty by being attentive, responsive, and service-driven.
Overview
11
11
years of professional experience
Work History
Assistant Manager- Part Time
Cardona Home Services LLC
05.2014 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Collaborated with construction administration consultants to schedule field observations.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Contributed to construction planning process for commercial and residential development projects.
- Verified completed projects met approved time, quality, and cost estimates.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Prepared and managed project budgets to accurately track costs and expenses.
Medical Call Center Specialist Part-Time
Florida Advanced Gastroenterology Center
03.2022 - 10.2024
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Educated customers about billing, payment processing and support policies and procedures.
- Created and maintained detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
Medical Front Office Coordinator
Suncoast Community Health Centers
01.2021 - 02.2022
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Monitored office supplies by checking inventory and placing orders.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
Education
MBA - Business Administration
Florida Technical College
Orlando, FL04-2026
Bachelor of Science - Allied Health Management
Florida Technical College
Orlando, FL02-2025
No Degree - Medical Assistant Certification
Florida Technical College
Orlando, FL06-2022
High School Diploma -
Brandon High School
Brandon, FL05-2013
Skills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Business development understanding
- Consulting
- Workplace safety compliance
- Business administration
- Decision-making
- Scheduling and planning
- Project management
Languages
Spanish
Native or Bilingual
Timeline
Medical Call Center Specialist Part-Time
Florida Advanced Gastroenterology Center
03.2022 - 10.2024
Medical Front Office Coordinator
Suncoast Community Health Centers
01.2021 - 02.2022
Assistant Manager- Part Time
Cardona Home Services LLC
05.2014 - Current
MBA - Business Administration
Florida Technical College
Bachelor of Science - Allied Health Management
Florida Technical College
No Degree - Medical Assistant Certification
Florida Technical College
High School Diploma -
Brandon High School
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