Nallaly Munoz
Houston
Summary
Flexible customer service representative offering several years of success in customer satisfaction. Personable, friendly and out going. Striving to succeed on the daily task. Consistently deliver high-quality work and exceed expectations.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work History
Confirmations Specialist
Renewal By Andersen
Houston
11.2024 - Current
- Confirming customers information and making sure the information is correct and working with the confirmations team to ensure we are booked to capacity.
- Ensuring the appointment calendar is managed and full hourly/daily.
- Communicating with the sales managers and design consultants with changes in schedules.
- Completing confirmations Report.
Call Center Representative
Renewal By Anderson
Houston
08.2019 - 11.2024
- Placing calls to prospective and previous customers to obtain and schedule the appointment.
- Communicating with customers.
- Answering incoming calls from customers and providing assistances.
- Attended regular training sessions on updates and changes within the call center.
- Responding to questions regarding the product.
Daycare Assistant
Primrose Schools
Houston
08.2018 - 08.2019
- Pre-K assistant teacher
Sales Associate
Bath & Body Works
Houston
04.2015 - 08.2018
- Greeting customers and providing exceptional customer service as a top seller.
- Organized shelves according to size, color and style.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with product selection.
- Provided accurate information about products, prices and services.
Education
Cypress Creek High School
Houston, TXSkills
- Bilingual
- Detail oriented
- Advocate of de-escalation
- Team player
- Attention to detail
- Product upselling
Timeline
Confirmations Specialist
Renewal By Andersen
11.2024 - Current
Call Center Representative
Renewal By Anderson
08.2019 - 11.2024
Daycare Assistant
Primrose Schools
08.2018 - 08.2019
Sales Associate
Bath & Body Works
04.2015 - 08.2018
Cypress Creek High School
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