JORGE PULUC
Houston,TX
Summary
Seeking a stable and dynamic workplace to develop educational and professional skills. Committed to continuously enhancing expertise and contributing to organization success. Eager to leverage strong educational background and practical experience to make a meaningful impact. Dedicated, adaptable, and driven, ready to take on new challenges and excel in a collaborative environment.
Overview
10
10
years of professional experience
Work History
ISC Confirmations Specialist
Renewal by Andersen Window Replacement
09.2019 - Current
- Verified appointment schedules through established procedures.
- Secured client agreements through strategic communication.
- Ensured compliance of issue and demo rates with established guidelines.
- Ensured the accuracy of database and scheduling.
- Demonstrated commitment to ethical behavior, teamwork principles, and professional decorum.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Call Center Representative
Renewal by Andersen Window Replacement
08.2018 - 09.2019
- Resolved client questions.
- Displayed proficiency in negotiation.
- Coordinated the setup of replacement appointments for windows and doors.
- Entered large volumes of critical information ensuring data integrity and efficiency.
- Delivered high-quality support and assistance to customers effectively.
- Maintained timely processing of extensive inbound and outbound communications.
Tire Technician
Sam's Club
11.2016 - 01.2018
- Managed register transactions for daily sales reporting.
- Performed dismounting, mounting and balancing of a variety of tires.
- Sustained hazard-free conditions by implementing orderly workflows in the shop.
- Delivered customer service and consultations.
- Maximized sales by capitalizing on upsell occasions.
Event Staff Supervisor
Contemporary Service Corp
08.2015 - 06.2016
- Managed and controlled large crowds effectively.
- Exhibited effective communication abilities to interact with various individuals.
- Facilitated skill-sharing by assisting teammates across roles.
- Guarantee secure environment for attendees.
- Managed assignment coordination.
Education
Business - Business, Associates of Art
Houston Community College
09.2019
High School Diploma - undefined
Cesar E. Chavez High School
05.2014
Skills
- Holds Office Proficiency Assessment & Certification (OPAC) and Microsoft Word Certification
- Time Management
- Analytical thinking
- Expert problem solving
- Customer relations
- Proficient in software
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
Affiliations
- Sam Houston Elite, Sam Houston State University
- Member
- Networked with other minority students to ease transition into college
- Attended 2-hour weekly meetings to develop skills including overcoming procrastination, time management, test-taking skills and managing stress
Timeline
ISC Confirmations Specialist
Renewal by Andersen Window Replacement
09.2019 - Current
Call Center Representative
Renewal by Andersen Window Replacement
08.2018 - 09.2019
Tire Technician
Sam's Club
11.2016 - 01.2018
Event Staff Supervisor
Contemporary Service Corp
08.2015 - 06.2016
Business - Business, Associates of Art
Houston Community College
High School Diploma - undefined
Cesar E. Chavez High School
Similar Profiles
John SheaJohn Shea
Senior Marketer at Renewal by Andersen Window ReplacementSenior Marketer at Renewal by Andersen Window Replacement
Brant VossBrant Voss
Sales Design Consultant at Renewal by Andersen Window ReplacementSales Design Consultant at Renewal by Andersen Window Replacement
Max NewmanMax Newman
Training Coordinator at Renewal by Andersen Window ReplacementTraining Coordinator at Renewal by Andersen Window Replacement