Nallely Bernal
Auburn,WA
Summary
Extensive experience in payment posting and account management at Proliance Surgeons. Expertise in utilizing Epic Software and Microsoft Office to streamline financial operations, leading to enhanced accuracy. Strong bilingual communication skills combined with effective problem-solving abilities have significantly boosted patient satisfaction. Dedicated to further leveraging financial acumen in a challenging role that promotes operational excellence. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.
Overview
17
17
years of professional experience
Work History
Payment Poster
Proliance Surgeons
Seattle, WA
11.2020 - 11.2024
- Reviewed refund requests and forwarded information to analyst.
- Maintained accurate records of all payments posted in an organized filing system.
- Downloaded, printed and batched electronic funds transfers and remits.
- Taking and posting patient payments
- Helping to resolve issues and concerns
- Patient refunds
- Waystar credit card project
- File management
- Creating spreadsheets for all CC payments taken the day before.
- Verifying deposits.
- Assisting IT with scripts to be implemented into our Epic systems for auto remits, I was part of helping with that transition.
- Assist clinic coordinators when refunds need to be processed as soon as possible.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Assisted in developing and updating accounts receivable procedures.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Assisted with month-end and year-end closing processes.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
BILLING SPECIALIST III
SEAMAR COMMUNITY HEALTH CENTERS
03.2008 - 09.2020
- Commercial and Medicaid denial follow-up.
- Charge entry.
- Posting commercial and Medicaid payments
- Providing excellent customer service over the phone and in person
- Taking and posting patient payments
- Helping to resolve issues and concerns
- Adding insurance and adjustments to patient accounts.
- Patient refunds
- File management
- Renaming and organizing scan files
- Taking over the preschool dental project.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Worked closely with patients to discuss payment arrangements when needed.
- Submitted claims to insurance companies.
- Answered customer inquiries regarding billings, payments, account status.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Executed account updates and noted account information in company data systems.
Education
HIGH SCHOOL DIPLOMA -
EVERGREEN HIGHSCHOOL
06.2008
Skills
- Proficient Bilingual Communicator
- Skilled in Epic Software
- Experienced with Microsoft Office Applications
- Experienced with Dentrix Solutions
- Dental Terminology Proficiency
- Effective Communication
- Proficient in Excel
- Payment posting
- Batch balances and reports
Languages
Spanish
Professional
Timeline
Payment Poster
Proliance Surgeons
11.2020 - 11.2024
BILLING SPECIALIST III
SEAMAR COMMUNITY HEALTH CENTERS
03.2008 - 09.2020
HIGH SCHOOL DIPLOMA -
EVERGREEN HIGHSCHOOL
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