Summary
Overview
Work History
Education
Skills
Timeline
Generic

NALLELY JUAREZ

Waco

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Atmos Energy
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Patient Care Technician

Ascension Providence Hospital
01.2023 - 01.2024
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Medical Representative

Meduit Medical
02.2022 - 12.2022
  • Provided accurate and appropriate information in response to customer inquiries.
  • Provided input to assist in selection and implementation changes were made to improve customer satisfaction.

Sales Associate

Walmart Apparel
01.2021 - 01.2022
  • Maintained up-to-date product knowledge and information on upcoming product releases
  • Helped customers in finding commodities.

Education

Diploma -

UNIVERSITY HIGH SCHOOL
01.2022

Skills

  • Bilingual
  • Microsoft Office Specialist: Word
  • Flexibility
  • Teamwork
  • Following protocols
  • Self-Motivated
  • Time Management

Timeline

Customer Service Representative

Atmos Energy
02.2024 - Current

Patient Care Technician

Ascension Providence Hospital
01.2023 - 01.2024

Medical Representative

Meduit Medical
02.2022 - 12.2022

Sales Associate

Walmart Apparel
01.2021 - 01.2022

Diploma -

UNIVERSITY HIGH SCHOOL

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NALLELY JUAREZ